Program Development: Collaborate with cross-functional teams to design joint programs, initiatives, and campaigns aligning with both parties' strengths for mutually beneficial outcomes.Channel Strategy: Formulate and execute a forward-looking channel partner strategy in alignment with Freshworks' business goals and expansion plans.Performance Tracking: Establish key performance indicators (KPIs) and metrics to measure partnership success, providing regular updates to relevant stakeholders.Issue Resolution: Address and resolve any issues or conflicts that may arise during partnerships, striving for positive and amicable solutions.Market Research: Stay informed about industry trends, competitor partnerships, and market dynamics to inform strategic decision-making. Documentation: Maintain accurate records of agreements, communications, and performance data.Budget Management: Manage the budget allocated for partnership activities, ensuring efficient resource utilization.Relationship Building: Foster strong and enduring relationships with existing and prospective channel partners, serving as the primary liaison and ensuring seamless collaboration.

Business Process Consultant for the PRM tool, specializing in leveraging the power of Partner Relationship Management (PRM) tool to drive channel sales performanceAbility to streamline business processes, including partner onboarding, lead distribution, deal registration, and performance tracking.Skilled in onboarding partners, processing commissions, managing low-performing partners, and establishing efficient processes to enhance program excellence across partnership business models. Proficient in collaborating with cross-functional teams to design process flows, evaluate market trends, and implement operational tools.

Worked in a complete end to end Quote to Cash process role as an Account Operations Lead in the B2B Business end support the Partners and the customers requirements.Documenting the Sox Audit Data for the Quarterly Audit cycles.

Worked in a complete end to end Quote to Cash process role as an Account Operations Lead in the B2B Business end support the Partners and the customers requirements.Documenting the Sox Audit Data for the Quarterly Audit cycles.