Ananda Kumar Email and Phone Number

● Strategic IT Leadership: Devised and executed strategies that substantially improved team productivity and effectiveness, aligning with organizational goals for optimal performance.● IT Roadmap Development: Regularly updated and refined the IT Roadmap to stay in sync with the business’s evolving objectives, operational requirements, and growth initiatives, ensuring technology strategies supported enterprise expansion.● Stakeholder Relationship Management: Demonstrated a high level of proficiency in building and nurturing productive relationships with Business Units and vendors, promoting a collaborative culture among varied stakeholder groups.● System Design Advisory: Provided expert counsel to Business Units on the implications of specific system design decisions, guiding them towards solutions and architecture that balanced functionality with strategic foresight.● Partnership Development: Fostered valuable external partnerships with contractors, suppliers, and vendors, enhancing our technology capabilities and streamlining service delivery to meet both current and future needs.● IT Infrastructure Oversight: Led the conceptualization, creation, management, and support of a robust IT infrastructure, ensuring its scalability and reliability.● Resource Management and Allocation: Skilfully managed IT infrastructure resources, particularly focusing on the seamless technological expansion of new business outlets.● Vendor Relations and Negotiation: Acted proactively in managing vendor relations, serving as a key liaison to bridge business requirements with the IT team's capabilities and external vendor offerings. Enhanced customer engagement and relationship depth by delivering insightful and educational demonstrations and presentations tailored to client needs.● Fostered and nurtured robust relationships with essential decision-makers and stakeholders across GIMC international markets to solidify business partnerships.

● Orchestrated and executed comprehensive project plans within set budgets, schedules, and scope parameters, ensuring alignment with organizational goals and stakeholder expectations in the cybersecurity and AI domains.● Proactively managed project risks and resources, implementing mitigation strategies to minimize impact on project outcomes.● Conducted in-depth forecasting for project scope, identifying potential risks and solutions through diligent maintenance of risk, issues, and lessons learned registers, contributing to project lifecycle optimization.● Oversaw and escalated critical project status risks to prevent delivery impediments, ensuring seamless project progression in a high-stakes cybersecurity environment.● Cultivated enduring relationships with senior stakeholders, including leadership teams and business users, to facilitate strategic alignment and project success.● Led and contributed to high-level business and technical review meetings, presenting insights and updates to drive informed decision-making.● Negotiated project and service pricing within strategic frameworks, balancing organizational and client interests effectively.● Developed comprehensive project documentation, including proposals, SOWs, design documents, and business cases, demonstrating a deep understanding of cybersecurity and AI project requirements.● Fostered collaboration across cross-functional teams, including technical architects and C-level executives, to ensure cohesive project execution and innovation in cybersecurity solutions.● Acted as a trusted technical advisor, addressing integration and technical challenges, and providing high-level support and solutions to partners and customers.● Architected and led deployment of robust infrastructure solutions across Azure, Citrix, AWS, and on-premises environments, underpinning cybersecurity and AI capabilities.

● Strategically organized and prioritized tasks to ensure timely and efficient completion of assignments, demonstrating exceptional leadership in managing workflow and project timelines.● Authored and developed detailed proposals and Statements of Work (SOW) for IT projects, highlighting a strategic approach to planning and execution.● Successfully managed the migration of Recruitlive to JobAdder applications (SaaS), serving as a consultant and demonstrating expertise in software transition strategies.● Led, organized, and presented at various business and technical review meetings, showcasing leadership in project oversight and stakeholder communication.● Managed and reported on Service Level Performance against SLAs, ensuring high-quality service delivery and customer satisfaction.● Negotiated project and service pricing within organizational frameworks, balancing cost efficiency with quality service provision.● Served as a trusted advisor to the company, embodying the voice of the customer and guiding internal strategies to meet external needs.● Monitored project progress against established timelines, identifying risks and implementing timely solutions to safeguard project success.● Regularly communicated project status to stakeholders, ensuring transparency and ongoing engagement in project developments.● Led the design and architecture of Azure, AWS, and on-premises VMware infrastructure solutions, demonstrating expertise in cloud and virtual infrastructure.● Spearheaded the development of a Zero Trust Model security environment and the deployment of Intune and MS Defender, highlighting leadership in cybersecurity initiatives.● Orchestrated the consolidation and migration of fifteen websites, addressing health issues and enhancing operational efficiency.● Designed and implemented strategic plans for network capacity, ensuring the infrastructure’s ability to meet current and future demands.

● Successfully managed service delivery and customer service teams globally.● Assisted in establishing Secureix technology and managed projects in the Asia Pacific and ANZ region for customers across various industry verticals. ● Successfully managed projects and reviewed architecture designs for the following customers:● Westpac Banking Corporation Australia - Designed Westpac (MTE) Multi-Tenancy Environment NetScaler and performed all configurations for 4 x NetScaler SDX appliances. Westpac will use these appliances to consolidate NetScaler environments and migrate F5 workloads. User base: 5000 +● MyDin Malaysia - Delivered multiple projects relating to Network Security and Design, Citrix SD-WAN, Citrix NetScaler, and XenApp to MyDin Malaysia (one of the largest HyperMarts in Malaysia). ● Nanyang Technological University Singapore - Migrated F5 Load balancers to Citrix NetScaler SDX for the entire University. User base: 50,000● Smart Telecom Philippines - Largest Telecom in the Philippines. Provided consultancy and advisory services for NetScaler deployment. User base: 50 Million.

● Led a global team specializing in development and infrastructure, ensuring the delivery of high-quality technology solutions across diverse geographic locations and aligning with strategic IT goals.● Excelled in client engagement from initial consultations to understand their business models and pain points, through to designing tailored account briefs, leading idea presentations, and drafting strategic proposals, culminating in the successful completion of projects.● Prioritized the establishment and maintenance of enduring professional relationships, gaining in-depth knowledge of clients’ architecture, infrastructure, business objectives, and visions to deliver targeted solutions.● Developed and executed strategies for account growth, identifying new business opportunities, and leveraging client referrals to expand business reach and impact.● Oversaw application Service Level Agreements (SLAs) and client satisfaction metrics, implementing measures to ensure high levels of service delivery and client contentment.● Played a pivotal role in international business development, expanding the company’s global footprint and enhancing its competitive position in the market.● Provided expert consultation and advice on financial and trading activities, establishing a reputation as a trusted advisor among clients and traders worldwide.● Demonstrated exceptional skills in global client and trader relationship management, delivering unparalleled customer service and fostering long-term partnerships.

● Spearheaded the design and implementation of comprehensive infrastructure solutions across Azure, AWS, and VMware environments, demonstrating expertise in leading edge-to-edge cloud and on-premises infrastructure projects.● Led the pioneering development of a Zero Trust security model for Enable PS, showcasing forward-thinking in cybersecurity strategies and a proactive approach to enterprise security.● Orchestrated the deployment of Intune and MS Defender across organizational units, significantly enhancing endpoint security and system integrity.● Successfully managed the consolidation and migration of fifteen diverse websites, addressing critical health issues and transitioning to a more secure, managed service provider. These moves not only optimized web performance but also fortified cybersecurity measures.● Developed and executed both short-term and long-term strategic IT plans, ensuring the network's capacity to meet existing and future business demands, thereby supporting scalability and reliability.● Authored, implemented, and updated comprehensive policies, procedures, and training programs for network resource administration, setting a high standard for network use and security practices.

● Strategic IT Leadership: Enabled significant revenue growth, cost reduction, process automation, and enhanced ROI by spearheading the strategic planning, consolidation, and cloud migration of applications and business systems.● Team Management: Led diverse IT teams comprising system administrators, support personnel, and offshore developers, incorporating agile methodologies such as scrum for optimal project delivery and team efficiency.● Offshore Development: Successfully researched, interviewed, and established two offshore development centers focused on Microsoft Dynamics CRM and a suite of in-house developed Java and .NET applications, significantly expanding the organization's development capabilities.● Project Leadership: Managed the end-to-end project lifecycle of critical projects such as the migration from Dynamics CRM 4.0 to CRM 2011, including all aspects of project planning, execution, and stakeholder communication. Successfully integrated cloud solutions and applications, enhancing organizational agility and customer engagement.● Risk Management: Proactively identified and mitigated project risks, ensuring the timely delivery of projects within budget constraints. Regularly communicated project statuses to stakeholders, maintaining transparency and trust. hybrid cloud technologies, driving organizational transformation and unlocking new value streams.● Customer Success: Led customer success initiatives, ensuring the effective adoption of new technologies post-deployment. Implemented key performance indicators (KPIs) for service teams to foster continuous improvement in service quality.● Solution Architecture: Designed and prototyped solutions demonstrating value to the organization and its clients, identifying expansion opportunities, and guiding executive leadership through technology-driven changes.

● Trusted Advisors: Served as the primary technical advisor for IBM/Westpac clients, expertly translating high-level business requirements into comprehensive technical, functional, and operational design specifications. Delivered business process and industry insights, coupled with a deep understanding of technology solutions to address specific challenges, driving true business value.● Project Leadership in Data Centre Consolidation: Spearheaded the development of Data Centre design documents for a $4M Enterprise Perimeter Security (EPS) Data Centre consolidation project. Led as the principal Intel architect, devising, and implementing a cutting-edge Citrix XenApp and NetScaler MPX solution.● Citrix Solutions Delivery: Engineered and executed multiple large-scale Citrix XenApp and XenDesktop projects, utilizing high-end NetScaler MPX devices for over ten thousand users. Crafted and delivered a comprehensive Statement of Work (SOW) and detailed design for a Microsoft Exchange 2007 email system as a Software as a Service (SaaS) solution for 30,000 users.● Architectural Design and Documentation: Authored detailed architectural, database, storage, and security system designs, including authentication, infrastructure specifications, backup, monitoring, and Business-As-Usual (BAU) handover documentation. Enhanced stakeholder understanding through dynamic presentations and workshops.● Migration and Upgrade Projects: Conducted in-depth analysis of business requirements and developed Statements of Requirements (SOR) for the migration from Windows 2000 to Windows 2003, encompassing 30 different applications and thousands of servers. Led the architecture for this major infrastructure, OS, and application upgrade/migration project, including the creation of SOWs covering cost analysis and detailed solution design.

Consulted engaged and analyzed client’s high-level business requirements and translated them into technical, functional, and operational design specifications.Presented clients and stakeholders with business process and industry expertise, a deep understanding of technology solutions to address specific industry issues and the ability to design, build, and cost and run those solutions in a way that delivers true business value.End-to-end management of large complex projects. Includes Pre-sales, Business Analysis, Concept Design, SOW, Detail Design, Project Management, Implementation, Training and Post-Sales.Provided Architectural Leadership, Technical lead, Project Management and Solution DesignDeveloped SOWs, design documents, Project plan using ITIL and IBM project methodology approach for project timeline, scoping, milestones, issue reregister, post implementation plan, migration plan and delivered projects successfully.Designed and Implemented Active Directory / Collaboration /Exchange Messaging system for BlueScope steel.Designed Citrix Solution with 70 applications with 40 servers with two different data centre to access 100 users from different remote locations using Citrix Presentation server and Netscaler access gateway.Engaged and designed multiple projects focused on thin client provisioning, VDI and offshore support leveraging Citrix technologies.End to end design of VMware ESx /Windows 2003 / Presentation server 4.5/App-V - Virtual Desktop Infrastructure leveraging Secure Gateway, PN Agent, Web Interface, VDI and Application Streaming for Greenfield implementationDeveloped SOE for Windows Xp Business Desktop Engineering and Deployment with Microsoft Deployment Toolkit Lite Touch and App-VPresented and taught Desktop Engineering and Desktop Deployment technology education and validation for internal staff as well as perspective customers

QBE IT, QBE Insurance Australia Ltd.Sydney