Alvin Ananda Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

⦁ Operating multiple GDS (Global Distribution System) such as Sabre, Galileo/Travelport, and Amadeus⦁ Calculating fare value and analyzing data on the internal system in order to confirm the final results matches with client’s requirements.⦁ Respond to customer inquiries with accurate information from mostly ASEAN Regional (Indonesia, Malaysia,Singapore, Thailand, Vietnam and Philippine).⦁ Processing data received and ensuring the achievement of SLA in productivity and accuracy.⦁ Ensuring that all fares are audited according to the instructions. ⦁ Stay updated with the latest travel policies, ticketing regulations, and supplier guidelines.⦁ Assist clients with itinerary changes, cancellations, and rebookings.⦁ Resolve ticketing-related issues and provide solutions to clients in a timely manner.⦁ Handle emergency situations, such as missed flights or schedule changes, by finding alternative solutions for clients.

Jakarta, Indonesia

⦁ Analyzing and managing passenger data for refund and flight ticket transactions made via Traveloka using Salesforce.⦁ Assisting passengers who have requested a refunds based on the reasons submitted and process them with both GDS and Non GDS Based system (B2B, B2C, Call Airline, and Email) of each airline.⦁ Understanding and applying the refund policy of each airline, especially airlines throughout Southeast Asia such as Garuda Indonesia, Lion Group Airlines, etc. with various world flight routes.⦁ Consistently outperformed daily benchmarks set by leadership, while maintaining 99.4% accuracy rate and significantly minimizing financial losses.

Jakarta, Indonesia

⦁ Help clients in defining their needs and direct them to the corresponding strategy to branding their business⦁ Creating business documents, taked responsibility to create and maintain proper documentation for all its activities and transactions.⦁ Preparing and presenting proposals and bids, negotiating terms and conditions with clients, communicating with clients, and gathering information about a project’s scope, budgets, and timelines.⦁ Assessing new business opportunities with a strong revenue target in mind, maintaining strong and prosperous working relationships with important clients.⦁ Developing a comprehensive digital business strategy and overseeing its execution, establishing a pipeline of core digital marketing activities, and ensuring that the pipeline is aligned with the company’s revenue targets and digital marketing goals.⦁ Developed strong skills in leadership, management, communication and negotiating, software and digital technology development, and digital marketing.

Bandung, West Java, Indonesia

⦁ Planning a company's product proposal to be given to clients and potential clients.⦁ Set the selling price for clients and potential clients for a product that is suitable to gain more profit.⦁ Providing price quotations to clients and engaging in negotiation processes to secure an event project.⦁ Designing and preparing company's proposal documents for clients.⦁ Conducting canvassing to potential clients and loyal clients of the company to expand and maintain the sales market.