Managing a team of Product Analyst to simplify Process through Robotics Process Automation (RPA) and ML/AI Solutions to improve Organisation Cost/Process efficiency & Customer Experience.

Managed Truck, Rail & Barge Container (Import & Export) operation of USA & Canada; Total spend ~$500 Mn• Rolled out value chain-based team structuring; with an outcome of 10% team efficiency improvement• Top quartile in Gall-up Employee Engagement - Implemented Competency Skill Development Program• Resident Agile Coach; Institutionalized Agile way of working; ~30 Projects, $11 Mn Saving, $ 9 Mn revenue realized.

Managed Omni-Channel program team to augment brand partners, from market place (warehouse) to Omni-Channel (retail store) based business model. Program management includeso Business Scale-up & Partner Account Management: Developed & executed Omni-Channel strategy. Build brick & mortar retailers business under Tata CLiQ Omni-Channel market place model as an additional business value proposition. Improved partners business & Operational performance. Launched 100+ brands, 1800+ stores… Show more Managed Omni-Channel program team to augment brand partners, from market place (warehouse) to Omni-Channel (retail store) based business model. Program management includeso Business Scale-up & Partner Account Management: Developed & executed Omni-Channel strategy. Build brick & mortar retailers business under Tata CLiQ Omni-Channel market place model as an additional business value proposition. Improved partners business & Operational performance. Launched 100+ brands, 1800+ stores under Omni-Channel business model contributing 30% business value, 50% volume. Improved Order to delivery - 4 to 2.2 days; Reduced store cancellation - 30% to <10%.o Product Management: Managed a team of Product Managers and Developed Omni-channel value proposition & technology solutions. Managed system integrations – Inventory/Price/Order management integration with partners POS & ERP system. Managed product/process delivery to improve business performance & customer experience.Launched Omni-Channel proposition 1) Ship from store 2) Order online, collect at store 3) Order from store 4) Return at store; and its associated order management system (Pick, Pack, shipment, customer collection & returns) in SAP-hybris and customer journey workflows in commerce. Show less

Design, develop and commercialize energy storage system (Lithium-Ion battery repurposing electrical system). Research funded by Mineta National Transit Research Consortium and Department of Transportation’s Research Innovative Technology Administration

> Implementation of TBEM (based on Malcolm Baldrige Quality Assessment Model) core concepts > Preparation of corporate/functional Balanced score card for strategy implementation; Integration with performance monitoring and workforce Key result areas> Key account manager for Procurement, Contracts & Design Management function; Facilitate the management reviews, streamline process, performance measurement and improvements> Planning & execution of Surveillance… Show more > Implementation of TBEM (based on Malcolm Baldrige Quality Assessment Model) core concepts > Preparation of corporate/functional Balanced score card for strategy implementation; Integration with performance monitoring and workforce Key result areas> Key account manager for Procurement, Contracts & Design Management function; Facilitate the management reviews, streamline process, performance measurement and improvements> Planning & execution of Surveillance, certification, re-certification & internal audits for ISO 9001; Implementation of IT system for ISO auditing and track process measures> Design and streamline business process; Align with Risk management & Service level agreements; Implementation of SAP DMS; Support SAP BI report module for procurement & contracts> Cultural change agent; Engage employees in improvement & Innovation projects through Six Sigma Show less

> Annual Strategy planning & budgeting for retail and e-commerce division; Preparation of corporate/ functional Balanced score card & MIS; Facilitate management team to conduct business reviews at business unit and functional levels; Prepare and track the progress of action plans> Core team member to implement SAP-Material Management module for retail division > Core team member to implement Customer Order fulfillment ERP system and Call centre IT module for e-commerce… Show more > Annual Strategy planning & budgeting for retail and e-commerce division; Preparation of corporate/ functional Balanced score card & MIS; Facilitate management team to conduct business reviews at business unit and functional levels; Prepare and track the progress of action plans> Core team member to implement SAP-Material Management module for retail division > Core team member to implement Customer Order fulfillment ERP system and Call centre IT module for e-commerce division> Successfully executed "Ship from Store" as a part of Omni-Channel from north, West and southern regional stores.> Business process re-engineering for e-commerce division; Includes Operations & Logistics, Order fulfillment, Customer care, Online merchandising and Marketing> Identify performance metrics for each business process and develop a integrated MIS performance monitoring system from different IT systems> Design customer service excellence practice and rationalize procurement cycle for retail division Show less

> Implementation of TBEM core concepts; Conducting internal assessment, identifying opportunity for improvements, develop and implement improvement initiatives > Planning and execution of external/internal audit for ISO 9001, 14001, OHSAS 18001 & SA 8000 > Support organization wide process champions to develop, revise and document business process> Facilitate functional heads to develop functional quality improvement plan aligned to strategy> Cultural change… Show more > Implementation of TBEM core concepts; Conducting internal assessment, identifying opportunity for improvements, develop and implement improvement initiatives > Planning and execution of external/internal audit for ISO 9001, 14001, OHSAS 18001 & SA 8000 > Support organization wide process champions to develop, revise and document business process> Facilitate functional heads to develop functional quality improvement plan aligned to strategy> Cultural change agent for improvement & innovation; Team member in conceptualizing and institutionalizing 5S, Six Sigma, Quality Circle, Suggestion Schemes for employee engagement including online IT system with web 2.0 platforms> Train employees on business excellence concepts and problem solving tools and techniques Show less

> Management of High Revenue based Consumer in the organization and managing various project teams (Business Associates) in the execution of meter installation, energisation, testing and maintenance practices > Plan and execute the Error Accuracy testing of energy meter, CTPT units at consumer end with the standard reference meter

Deputed in Tata Power Delhi Distribution limited to manage 2 districts for energy meter testing and installation for Commercial and Industrial purpose