Ananda Pathuri Email & Phone Number

Bengaluru, Ka, In

Lead deployment of Generative AI assets and solutions for clients - across industries and functions.Manage portfolio of AI products deployed across clients operations across the globe.

London, England, United Kingdom

• LBS Sloan is one-year full-time masters programme for senior professionals with an average work experience of 19 years.• The course gives access to world class faculty and a diverse peer group, providing fresh perspective on leadership. The journey offers professionals time, and space to self-reflect, explore, and innovate.• My specialisation is on digital strategy, culture change, innovation, and leadership.• The programme provides access to latest business practices and research that can be applied to real world issues.• Sloan offers a new perspective to optimise organization performance and drive value-generating strategies in a changing world.• Graduted with Distinction.

Manila, National Capital Region, Philippines

• Responsible for managing a diverse technology product portfolio worth 8 million USD for Accenture Operations, deployed across 500 clients and more than 200,000 users. Achieved year-on-year improvement of 10% in productivity in operations for three consecutive years, fulfilling key contractual commitments to clients.• Launched and upgraded products through rigorous management of end-to-end product lifecycle – ideation, market research, business case development, prototyping, developing roadmap and release plans, delivery and deployment of technology tools used across Accenture Operations and clients’ teams.• Managed globally diverse cross-functional teams of 100+ team members – user experience design, market research, product management, functional architects, development, testing and deployment – across 4 countries.• Provided thought leadership and sales support, differentiating competitive position while ensuring ongoing alignment with the global market, the industry, and operations programs, leading to increased sales.• Leveraged tech partnerships and the wider Accenture Ecosystem to provide software products to meet Operations’ needs.

Ncr - National Capital Region, Philippines

• Drove global innovation and transformation agenda for Fortune 10 American healthcare company.• Transformed business processes that were stable for 14+ years using digital technologies such as RPA, Analytics, etc. delivering contractual productivity commitments while creating value to customer.• Pioneered implementation of Robotic Process Automation in client and Accenture environment and orchestrated 20+ projects.• Managed Transactional Quality and Workforce Management functions – a team of 140 resources across two countries, optimizing staffing by 10% and consistently maintaining quality of more than 90%.• Implemented first of its kind Robotics Operations Management Framework to manage performance of humans and bots together in operations. Delivered 50 hours of training and implemented framework across 6 clients' operations.

Metro Manila, Philippines

• Managed Organizational Excellence function for a large US telecom giant with 3000+ employees across US, Canada, India, Philippines, and Colombia delivery centres. Consistently maintained NPS of 60 or above and ranked in top 5 suppliers of the customer.• Institutionalized process excellence culture and processes within Philippines’ delivery centres involving 10,000 employees. Mentored 20 projects leading to impact of 2 million USD. • Delivered more than 350 hours of training on Lean Six Sigma methodologies.• Established global operating structures for identifying and solving business problems, led/mentored projects at a global scale.• Key projects: Repeats reduction, Transformation of end-to-end operations (Recruitment-Training-Delivery-Quality, etc.), CSAT improvement, Predictor models for KPI scores

Manila, Philippines

• Managed Operational Excellence function for Clinical Operations (India and Philippines) with a span of 1200+ employees.• Chaired quality steering committee meetings, worked with leadership to establish organizational priorities, strategy for expanding operations and improve overall profitability. Certified 8 Black-belt and 14 Green-Belt projects leading to net benefits of $5Million USD.• Re-engineered highly complex medical claims review process which generated revenue of 100K USD and improved productivity by 15%.• Setup operational structures as part of the seed team, including recruitment, quality, talent development and support processes like BCP.• Established lean six sigma programme, including training and certification framework. Conducted 200 hours of training for 3 consecutive years.

• Built process management systems, process metrics reporting system and enhance operating performance for operations with span of 240 employees across two life insurance and one health insurance clients.• Orchestrated several high impactful projects improving business processes and ensuring optimum performance. o Automated year-end financial close process - reduced time spent from 15 days to 4 hours. o Reengineered actuarial reporting processes – reduced turnaround time by 50%.

• Led a team of 5 members from offshore and acted as single point of contact for client escalations.• Prepared high-level and detailed-level design documents from business specifications.• Involved in all phases of design, coding and testing software programs and provided end-user support.

Masters In Leadership And Strategy, Strategy And Leadership

- LBS Sloan is one-year full-time masters programme for senior professionals with an average work experience of 19 years. - The course.

Master Of Business Administration (Mba), Marketing, Service Operations, Gpa 4.13 Out Of 5

Activities and Societies: - Won 1st prize for Business Paper Presentation contest at IIM-Indore annual fest - Part of the College.

Be, Electronics & Communications, 87.8

Activities and Societies: - Part of the College Placement Team - Led one of the events for College's Annual fest