As a Customer Success Manager at Moldex3D N.A., I am passionate about delivering value and satisfaction to our customers, who are mainly OEMs, tier-1 and tier-2 suppliers in the plastics industry. I leverage my extensive domain knowledge and technical skills in Moldex3D, Moldflow, blow molding, variation, visualization, GD&T, and quality assurance to provide effective solutions and support to our customers, while driving adoption and retention of our products and services.I also excel at managing multiple projects simultaneously, collaborating with cross-functional teams, and communicating with stakeholders at various levels. In my previous role as a General Manager at InnovationTEK Consulting, Inc., I managed engineering offshore services and staffing operations in the US and India, negotiated rates, attended design reviews, proposed cost saving ideas, and supported pre-sales activities. I am proficient with Salesforce, Office programs, and have strong problem-solving, decision-making, active listening, and prioritization skills. I thrive in a fast-paced and dynamic environment, where I can learn quickly and switch gears easily.