Amanda Anderson Email & Phone Number

Waterloo, Ontario, Canada

Markham, Ontario, Canada

Partnering with senior leaders to anticipate staffing needs and creatively sourcing candidates through a variety of channels, I manage day-to-day recruitment operations for both Pharmacy and Patient Support Programs. As a recruitment subject matter expert, I provide coaching to hiring managers and build strategic pipelines for existing and future hiring needs. Additionally, I lead continuous improvement projects supporting employer brand growth within post-secondary institutions, representing and promoting our brand, and ensuring a seamless candidate-to-new-hire experience.

Kitchener, Ontario, Canada

-Partner with directors & managers to understand & anticipate the staffing needs for nursing, community support workers, rehabilitation services & health care schedulers per divisional needs.-Create & maintain job descriptions & advertise & promote the company & recruitment needs with post-secondary educational institutions, community partners, agencies, professional institutions & potential candidates.-Source & screen applicants & potential applicants for positions in assigned LHIN boundaries and arrange interviews with hiring managers.-Draft & extend offers of employment abiding by company polices, collective agreements & provincial/federal legislation. Conduct reference, background & vulnerable sector screen checks for new hires.-Organize orientation ensuring onboarding of all new hires for assigned LHIN divisions is completed& in alignment with recruitment priories & processes, while ensuring a seamless and memorable candidate experience.-Participate in & manage external career events, drop-in sessions & information sessions.-Was a member of the St. Louis PSW Advisory Committee participating in discussion on recruitment trends & hiring needs of our company.-Fill open positions in a timely manner with the most qualified & experienced candidates.

- Develop professional relationships with both clients and job seekers - Source candidates using various social media platforms-Screen, interview and assess each applicant/job seeker to match their experience and qualifications with requirements for client positions - Accurately enter and verify weekly payroll- Create and post job postings based on client requests and requirements - Fulfill client orders and positions with the most qualified and experienced employees

- Asked open ended questions to assess customer needs- Ensured superior customer service and administrative tasks to resolve customer issues quickly and efficiently- Provided information about products or services, take or enter orders, cancel accounts, or obtain details of complaints with customer by phone or in person.- Assist with processing and releasing online and special orders.- Process customer pick-ups using our online curbside pick-up program - Ensured store deliveries and transfers were arranged and executed accurately and efficiently on a daily basis- Process product and service returns, order and process payments forinstallation services

Kitchener, Canada Area

- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.- Mentored new team members on POS system operation, customer service strategies and sales goals.- Processed POS transactions, including checks, cash and credit purchases or refunds.- Answered questions about store policies and concerns to support positive customer experiences.- Increased sales by offering advice on purchases and promoting additional products.- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Kitchener, Canada Area

- Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback- Prepare, proofread and present associate reviews on a quarterly basis - Conduct interviews for various departmental positions and selection of candidates for the Special Service Desk- Schedule writing for various departments staying within the allotted weekly hours given- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.- Developed and implemented performance improvement strategies and plans to promote continuous improvement on departmental metrics Used critical thinking to break down problems, evaluate solutions and make decisions to rectify customer issues and complaints- Managed store to home deliveries, store to store transfers, online and special orders as well as customer returns and price adjustments. - Store key holder, and acted as Manager on Duty in absence of the Store and Assistant store managers

Kitchener, Canada Area

- Asked open ended questions to assess customer needs- Ensured superior customer service and administrative tasks to resolve customer issues quickly and efficiently- Provided information about products or services, take or enter orders, cancel accounts, or obtain details of complaints with customer by phone or in person.- Assist with processing and releasing online and special orders.- Process customer pick-ups using our online curbside pick-up program - Ensured store deliveries and transfers were arranged and executed accurately and efficiently on a daily basis- Process product and service returns, order and process payments forinstallation services

- Review out of country medical claims as well as technical/medical travel claims, identify the incident, determine coverage in accordance with the contract, conclude what, if any benefit applies and the amount to be reimbursed- Responsible for paying or rejecting claims based on coverage and terms and conditions of policy held- Collaborate with other departments as needed to verify or obtain missing information.- Research discrepancies and escalate questionable claims to Team Leader or in office Doctor- Reach out to health care providers from all over the world when necessary to confirm or clarify patient information or payments- Prepare and mail letters and explanation of benefits to clients when necessary- Provided assistance opening trip cancellation claims or general policy information regarding trip cancellation to clients calling in due to the COVID-19 pandemic

Breslau, Ontario

- Enter and process accounts receivable credits for various companies- Organization and filing of paperwork and file cabinets- General office duties (photocopying, faxing, binding, data entry etc.)- Communicate with distributors and clients regarding inquiries and/or issues with accounts receivable credits- Track and organize accounts receivable credits using excel

Diploma, Executive Office Administration

· Office Administration-Executive · Office Admin Skills Lab · Office Manager for 10 students · Completed assignments for Professors.

Certificate, Human Resources