Employment migrated from Aricent to EXL Technosoultions and continued working in Cisco Systems.• Promoted as an Service Excellence Sr. Analyst and moved to different client (Mahindra Holidays and Resorts India PVT LTD) in Chennai on May 2016• Identifying process suspects across PAN India and driving Quality / process improvements.• Training and Mentoring Six Sigma and LEAN projects.• Conducting tollgate reviews for Yellow belt and Green Belt projects (successfully mentored and certified 8 yellow belts & 1 green belt projects)• Deep Dived RCA for the complaints handled by the centralized complaint resolution team and revising or creating processes (via VOC to CTQ)• Responsible for Change Management and creating SOPs.• Driving Kaizen managements

• Joined Cisco as a Quality Specialist and promotes as Process Excellence Analyst.• Studying and defining the AS-IS process. Effectively document and communicate recommendations based on business cases to the Stakeholders.• Conducting tool assessment based on the AS-IS process.• Developing and executing plans that engages and informs stakeholders while driving the implementations.• Creating business process modeling using ITIL / Six Sigma approach• Conducting training, presenting the new recommendations (TO-BE process) to the key stakeholders and to the support staffs of all level.• Defining, tracking and measuring the quality goals and metrics for the respective projects.• Responsible for developing / maintaining standardized process and procedure documents to support all process improvements.• Conducting process audits to ensure the desired state of the projects are stable.

• Joined as a Sr. Customer Support Executive to handle complaints raised by the Customers of Barclaycards.• Promoted as a Quality Analyst through Internal Job Posting.• Transaction monitoring for all associates • 100% Feedback delivery to the associates on Quality monitoring.• Sending Analysis report to the Operations based on Quality.• Immediate fatal error feedback and MIP /PIP monitoring and feedback.• Initiated Internal Calibration among the QAs and Team Leaders to fill the process gap between the Support team and Operational Team.• Setting training modules for the bottom performers based on their Quality and fed back the best way to avoid the Risk count.• Monitoring & mentoring the new associates in terms of Quality, Productivity, and floor assistance.• Applied Six Sigma tools including the following: FMEA’s, Flow Charts, Fish bone diagrams, Control and Run Charts, Cpk analysis, etc

Posting payments in the behalf of Providers (Doctors) on U.S Medical Billing.