• Responsible for maintaining cordial relations with large corporate clients to assure satisfactory service and speedy problem solving.• Responsible for handling different cuisine and dynamic operations, managing office operations, including inter / intra departmental coordination, logistics of supplies quantitatively and qualitatively and exercising cost controls.• Handling guests and International clients, increasing guest satisfaction. Evaluating the feedback for further changes/ improvisations• Conceptualizing; forecasting and developing goals, budgets for the Food & Beverage department. Devising strategies to capture a larger market share and to target new segments for the various outlets• Managing the team of professionals for better performance and efficiency while providing regular training sessions to the new incumbents in voice and accent as well as updating the existing ones. • Organizing theme events in coordination with the sales team to drive revenue growth.• Ensuring adherence of international standards in the organization in accordance with guidelines; ensuring that procedures and policies are complied with by entire staff. • Maintaining Customer database. Organizing for corporate lunch, dinner and large scale banquet events.• Instrumental in planning and executing standard Food & Beverage operations in the restaurant embellish service as per benchmarks.• Adept at imparting training to new service staff & all associates on technical & functional aspects to keep their skill levels up to date for accomplishing greater operational effectiveness and service efficiency. • Adept at handling guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score.