With 8 years of software engineering experience, I specialize in designing, developing and testing conversational AI systems and chatbots using IBM Watson. I am proficient in natural language processing and creating AI-driven solutions that help businesses automate and enhance their customer interactions. I have a track record of improving engagement and containment, reducing operational costs, and delivering high quality chatbot. As a collaborator and mentor, I enjoy working across teams and sharing knowledge with the next generation of engineers. I am always eager to explore innovative approaches to conversational AI and build smarter.