Engineered a customer engagement strategy that improved retention rates by 15% within 6 months; personalized interactions based on data analytics, resulting in over 200 new long-term client relationships and enhanced loyalty.Created and developed SOPs, optimizing the program to achieve a 20% increase in throughput by streamlining processes and fostering team collaboration across departments.RCA to projects, handling huge amounts of data transforming to effective measures. Auditing each program on a day-to-day basis to ensure better quality is achieved within a targeted time frame, and strategically improvising the programs and also, improving the turnover of the program by30%.