Deputy Manager
CurrentSupervisor for Classic On Phone ( Phone Banking )Key Highlights:Responsible for managing a team of 7 Personal Bankers in order to ensure that theportfolio objectives like sales, income, regular service interactions etc are met and theClassic customers are serviced properly.• Ensure that each Personal Banker meets the defined objectives of the Classic on PhonePortfolio - Revenue Sales, Sales to Portfolio, Income product holdings, customer to group,etc.• Sales Tracking - Review of the leads sheet for each PB and ensuring the latest leadstatus is always updated.Coordinating with the Sales Manager to get the latest feedback from the sales executivesTracking and highlighting possible customer issues due to improper lead management.• Maintaining Service Quality & Customer Satisfaction - Daily barging of calls made byPbs. Review of the call logs/ remarks maintained by the PBs and give directional inputsfor the subsequent calls.• Conducting Training & Refreshers - Aid the PB in their problem areas like objectionhandling, product features, pitching etc Identify training gaps for his team and communicate the same to the UH/ Training Manager every month.* MIS Reporting & Analysis - To effectively utilise MIS to draw trends for each PB, inorder to have continuous improvement across all parameters and for reporting to UH/Central team.
