CrosInfo Software provides services for implementing Cloud Infrastructure, Digital transformation, Content Strategy and Marketing, and Application Development.

• Established a SharePoint Site portal to house engagement specific proposals, credentials for one of the financial Sectors• Implemented processes to harvest content from different engagements across the company• Developed communication strategies to promote content on different tools within the company• Formed a robust competency assessment framework for the team

• Created and implemented a Knowledge Sharing Webinar program which gave the opportunity to SMEs to share their expertise with the company• Developed and launched a KM portal which houses all the official templates and examples that teams can further use in their respective projects • Inculcated the culture of knowledge sharing by creating different strategies to collaborate on various platforms• Developed, gathered, analyzed and reported metrics to measure and evaluate the effectiveness of collaboration tools• Took NHO session to enable new hires about the services that KM team provides

• Develop communication strategies for all types of Storage related products to ensure effective dissemination of relevant content• Curated content for two biweekly newsletters• Lead the production, editorial and web publishing of all documents and deliverables available to sales teams • Maintained and updated the internal and external website with new and relevant content related to IBM Systems Storage• Develop relevant QRGs, whitepapers, sales guide to enable the seller for major IBM Systems Storage products• Drive cross-functional consensus to all layers of the organization on the conception and implementation of new features and content that enhance the field sales teams and business partner’s ability to compete in the marketplace

• Develop, implement, and maintain knowledge management plan detailing holistic professional development strategies and activities that aim to achieve current business goals and adapt to future business challenges.• Designed and published newsletter/postcards to keep the team informed on current knowledge capital, trainings and major industry news in the area• Worked with engagement teams to proactively capture (and sometimes create) key knowledge assets, including white papers, articles for publication, client engagement, tools and methodologies, and materials for education and learning initiatives• Facilitated virtual seminars – which include designing & distribution of communications, and coordinating with presenters.

• Managed the process of writing and recording the local circle prompts • Maintained and managed the Airtel website • Implemented and managed the process to disperse information to all touch points uniformly• Standardized communication for any event/service failures affecting the customer base• Created processes to communicate any changes in policy/procedure effecting customer without any hassle• Organized Retention and Delight related activities for customers

Scripting inbound/outbound (Voice/Non voice) communication for DirectTV customer services.Updating information on the intranet website for customer care executives.