Leading product strategy and innovation function for Prospr by Sun Life, a hybrid advice channel for Canadians.

Leading digital product for the Sun Life Go direct to consumer businessGrew Direct to Consumer revenue growth by 22% YoYAdded new Health protection products onto the shelf, now contributing 75% of overall sales

School of Business Courses:Session Instructor for Emerging TechnologiesSession Instructor for Stakeholder ManagementSession Instructor for LeadershipIndustry and Student Advisor for Value Stream Mapping

Head of SaaS product development & strategy functions with a focus on targeted business growth and international expansion. - Working with Sales and Marketing to identify and prioritize features and benefits that provide the best ROI and allow us to capture strategic market share.- Working with Development and Architecture to plan feasibility of new developments and instill best practices across the software development lifecycle.- Working with Finance and Operations to manage departmental budgets and tracking business level success metrics.

Chief Product Owner for sponsor facing digital experiences. Leading products and experiences targeted at employers offering benefits plans to their workforce. I spend my time understanding HR & strategy leaders, and developing solutions that address their needs.

Champion innovation practices throughout the group benefits & retirement business.Focused on Insurtech, health tech & fintech space to identify landscape trends and opportunities consistent with our strategy.Lead discussions with early stage companies to identify partnership opportunities.

Equal parts Product and equal parts Manager - I use my technical background and business acumen to ensure that not only do we deliver good products, but the right products. I spend my time learning what millions of Group Benefits and Group Retirement members need from Manulife's digital presence and then work to create the best experience possible across our online and mobile channels. Day to day, this includes things like user research, persona development, user journey mapping, user story creation, wireframe creation, defect management and leading other members on the team. I use these techniques to deliver products including our Mobile apps, dedicated microsites and redesigns for several existing pieces of collateral. Quarter to quarter, I participate in higher level items such as roadmap development, product alignment with corporate strategy and brand evolution, and presenting our progress and vision to our customers. I use techniques learned though my MBA education and love seeing how they may be applied in our business.

As a senior team member and leader, I execute high-complexity projects in dynamic environments. I use surveys, reports and direct responses to collect, manage and interpret data from internal and external testing communities. I use this data to aggregate quantitative and qualitative feedback, define roadmaps and report to stakeholders. My key skills include:> Manage digital strategy and best practices for user engagement and community management programs that touch 5,000+ internal customers and upwards of 40,000 external monthly active users.> Develop digital analytics to assess product performance and customer sentiments.> Distill complex ideas to key messages and determine what to share, when to share, and how to share.> Aggregate customer feedback to advise stakeholders and feed our long-term vision for product roadmaps. > SME for Voice of the Customer programs, BlackBerry products and associated features. > Track defects to closure and identify usability concerns.> Prioritize product specs based on competitive analysis, user research and market trends.> Lead and develop a professional team to execute high profile global programs.

> Provided thought leadership on feedback analysis and defined best practices for user engagement. > Managed large projects throughout their life cycles using Agile methodologies in a matrix environment.> Prepared project documentation and streamlined stakeholder reporting.

As the front line in technical troubleshooting, I prioritized, investigated, validated and triaged issues from our user community. I also:>Supported pre-release BlackBerry products in the global contact centre.>Managed technological solutions and process refinement to continually improve the customer experience. >Provided top tier service to internal and external customers for high profile products.