I am an accomplished data-driven, technically adept Product Champion with 17 years of extensive experience in B2C eCommerce, Order Fulfillment, Omni-Channel Solutions, Marketplace Integration, Returns Management, Post-Transaction Services, Customer Communication, Voice of Customer, Membership & Subscriptions, and Multi-Method Payment Systems. Successfully led transformative initiatives for Top eCommerce Retailers like Staples, Kohls.com, Target, Walmart, Avon, JCPenney & Kraft.Throughout my career, I've utilized data to strategically inform product management decisions and lead transformative initiatives.Expert in Agile Scrum methodologies, end-to-end product implementation, zero-to-one digital product launches, MVP-driven Go-to-Market strategies, and technical platform modernization. Skilled in data-driven decision-making, adept at leading global cross-functional teams.Deep technical proficiency in eCommerce technologies, Responsive Electrode framework, Java, Microservices architecture, Cloud applications, SQL, Oracle BI, Looker, Snowflake, Tableau, Jira, and Confluence.Specialist in Stakeholder Management across business functions CX level leadership, Business Strategy, Sales, Legal, Finance, Marketing, Pricing & Promotions, Merchandising, Customer Care, UX, Order Management, Fulfillment/Supply Chain, and Retail Operations. Highly qualified with a Master's in Engineering and an Executive Diploma in International Business. I'm a firm believer in continuous learning and improvement, holding certifications from Google Cloud and IBM in Generative AI with a focus on Responsible AI product development. Leveraging my expertise gained from Fortune 500 environments alongside advanced AI capabilities, I am poised to drive business growth and effectively meet customer needs.
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Senior Product ManagerDigitech LabsBoston, Ma, Us
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Senior Product ManagerStaples Nov 2021 - Jun 2024Greater BostonSenior/Group Product Manager for Order Management strategic roadmap:- Product lead: Delivered Cloud based Enterprise Order capture/management customer service application empowering 1000+ internal users by working across multiple Product/domain/engineering team and partnering business requirements with Customer support/Finance/Tax/Retail sales/ Fraud/Supply chain/Marketplace Users and security. Improving operational efficiency, reduced cost of call volumes/wait times, enhanced remote salesoperations.- Omni channel initiatives lead: Delivered Marketplace integration with Amazon and other major eCommerce retailers generating top line revenue, incremental sales. Retail Kiosk and Print order management modernization.- Order Management lead: Return/Reships/Refunds delivered Online returns center, Return eligibility service and major loss prevention initiatives to avoid fraudulent omni channel returns. Onboarding new carrier, 3PL logistics, Order management Modernization, customer appeasement, voice of customer, integration with chat and sales, and Migration to cloud. - Developed and successfully delivered Multi quarter roadmap for perpetual planning and backlog prioritization. Reduced Customer service call volume and improved customer experience through Enhancements and Bug fixes backlog.- Data insights to leadership with Snowflake, Fullstory, looker, tableau. Improved process through Jira dashboards and provided real-time visibility on progress to leadership, stakeholder, agile teams and domain owners. -
Senior Manager - Digital BusinessStaples May 2019 - Nov 2021Greater BostonDigital Business Manager for Customer InsightsCX level presentation on Sales/conversion improvement opportunities, Business lead for Order fulfillments Kills/cancel reduction, eCommerce Sales strategy, content personalization & optimization, Purchase alternative recommendations, Customer experience, Customer Journey mapping and digital levers
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Senior Product ManagerStaples Oct 2016 - May 2019Greater Boston AreaUber Product Manager for Paid Digital memberships & Customer acquisition/retention:Ideated, conceptualized & launched digital paid membership program from 0 to 1 which grew over 120K+ members, MVP based SAFe agile model, Go To Market Strategy, cross functional & domain ownership for delivering E2E website/Mobile experience that includes customer acquisition, mobile app, UX design, marketing campaigns, online enrollments, auto-renewal, sales driven enrollments, instant gratification/pricing and ROI analysis. CX level business insights, Site lever evaluation, A/B test improved customer experience and reduced attrition.
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Product ManagerStaples Sep 2014 - Sep 2016Greater Boston AreaeCommerce Product Manager and Product owner for Order fulfillment and deliveryChampioned in end to end implementation of complex OMNI/Cross channel projects and multichannel platform unification. Product Lead for Online returns, digital goods, Order management migrations, payment processing, customer experience & support, and Supply chain shipping cost optimization.
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Senior ConsultantCognizant Technology Solutions Apr 2014 - Sep 2014Milwaukee, Wisconsin▪ Kohls.com: Product lead for Marketplace integration, 3rd Party Logistics, Global Inventory responsible for backlog refinement, product roadmap, sprint planning, daily standup and scrum ceremonies. -
Senior Associate ConsultantInfosys Jan 2007 - Apr 2014Minneapolis, Minnesota▪ Target Corporation: Product owner – Customer order management, Omni channel fulfillment, Online returns, Payment optimization, Mobile & eGift cards and post transaction.▪ Wal-Mart Stores: Strategic Business consultant - Ideated Business intelligence product roadmap, and delivered program with $20M annual revenue savings from warranty, competitor pricing, operational efficiencies, Ad-hoc reporting and leadership dashboard.▪ AVON: Business consultant – Online order management suite. Business case development, usecase requirements documentation, test case review, user acceptance testing and production validation.▪ JCPenney: Business analyst - Assortment planning and demand forecasting tool. Functional requirements documentation, Business rules engine, test case development and cross functional delivery.▪ Kraft Foods: IT Infrastructure consultant – Global Stakeholder management - APAC/EU/EMEA, IT optimization roadmap, global IT infrastructure optimization, Data driven Infrastructure roadmap.
Anand Ganesan Education Details
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International Business -
Power Electronics And Drives -
Electrical And Electronics Engineering
Frequently Asked Questions about Anand Ganesan
What company does Anand Ganesan work for?
Anand Ganesan works for Digitech Labs
What is Anand Ganesan's role at the current company?
Anand Ganesan's current role is Senior Product Manager.
What schools did Anand Ganesan attend?
Anand Ganesan attended Loyola Institute Of Business Administration, Anna University, University Of Madras.
Who are Anand Ganesan's colleagues?
Anand Ganesan's colleagues are Pavan Kumar Akula, Sai Ram Madhuri Harsha Atluri, Vittal Reddy, Karthik Kumar, Anil Kumar Somala, Suresh Yarraguntla, Kumar Koti.
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Anand Ganesan
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