As the Operations Associate at Healthyaa, a health and diagnostics company, I oversee the daily operations and customer service activities of a team of 15 employees. I am responsible for planning and maintaining work schedules, updating procedures and policies, and ensuring compliance with quality standards and regulations. I also perform account receivable, billing, and payroll duties, and manage the budget and inventory of the company.I have a Bachelor of Technology degree in Biotechnology from St. Joseph's College of Engineering, and I have completed multiple certifications in Advanced Bioinformatics, Simplifying Business Processes, and Learning HubSpot CRM. These skills enable me to leverage data and technology to optimize the efficiency and effectiveness of the operations and customer service processes, and to enhance the satisfaction and retention of our clients. I am passionate about improving the health and well-being of people through innovative and personalized solutions, and I strive to create a positive and productive work environment for my team and myself.
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Assistant Manager OperationsBeverseChennai, Tn, In
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Operations LeadBeverse Health Aug 2024 - PresentBengaluru, Karnataka, India
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Operations AssociateHealthyaa Jan 2022 - PresentLeicester, England, United Kingdom• Handling day to day administrative operations as per operational policies and procedures.• Onboarding B2B Clinics and pharmacies to Healthyaa Portal.• Liaising with partners to understand their requirements and translate it to the IT team for development.• Oversee customer support processes and organize them to enhance customer satisfaction. • Manage contracts and relations with customers, vendors, partners, and other stakeholders• Asses new business opportunities, and… Show more • Handling day to day administrative operations as per operational policies and procedures.• Onboarding B2B Clinics and pharmacies to Healthyaa Portal.• Liaising with partners to understand their requirements and translate it to the IT team for development.• Oversee customer support processes and organize them to enhance customer satisfaction. • Manage contracts and relations with customers, vendors, partners, and other stakeholders• Asses new business opportunities, and trends and formulate a business strategy with executive team members.• Align with the IT- team for SEO and website changes when needed. Show less -
Customer Service AssociateHealthyaa Jul 2021 - Dec 2021Leicester, England, United Kingdom• Provided exceptional customer service by promptly responding to enquiries via phone, email, and live chat channels. • “STAR Employee of Month” for two consecutive months – November and December 2021.
Anand K Education Details
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Biotechnology
Frequently Asked Questions about Anand K
What company does Anand K work for?
Anand K works for Beverse
What is Anand K's role at the current company?
Anand K's current role is Assistant Manager Operations.
What schools did Anand K attend?
Anand K attended St. Joseph's College Of Engineering.
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