Anand Kumar Email & Phone Number

Islamabad, Pk

Akora Khattak, Khyber Pakhtunkhwa, Pakistan

Jhelum, Punjab, Pakistan

Karāchi, Sindh, Pakistan

- Managed Order to Cash journey for 650+ SPL retail sites across Pakistan by collaborating with different stakeholders in the value chain including Credit, Sales, Finance, depots and Supply Chain. - Extended operational support to 4 regions and 20+ territory managers, and managed areas of under-performance to improve Customer Experience by exploiting digital tools such as Salesforce CRM, Zendesk, Medallia and SAP. - Key Achievements: Winner of coveted PMTDR (People Make the Difference Real) Award for H1’23 in Support Functions category; Improved the uptake of Shell MarketHub Portal from 66 percent to 84 percent. Helped reduce 35 percent of inbound customer interactions by onboarding and improvement of self-serve portal. Led the Data Privacy workstream and developed VBA bot for order changes in SAP, as part of AP China Digital League, with annual value saving of USD 3K.

Product planning: Assisting in the development of product roadmaps and strategies such as prioritizing features, defining timelines, and coordinating with cross-functional teams to ensure alignment.User feedback analysis: Collecting and analyzing user feedback to gain insights into product usability, identify pain points, and suggest improvements.Cross-functional collaboration: Collaborating with different teams, such as engineering, marketing, sales, and customer support, to gather requirements, address product-related issues, and ensure smooth product delivery.

Islāmābād, Pakistan

• Worked on the project “Know Your Customers (KYC)” to properly market, sell to, and offer support to customers • The number of complaints about bill invoices decreased by approximately 2x after updating their email addresses, and home addresses.• Suggested Machine Learning based model for the pattern recognition in the case of dummy emails and invalid addresses