As a Global Graduate Operations at BAT, I am part of a fast-paced and dynamic program that aims to develop future leaders in the tobacco industry. I work on various CAPEX projects and assignments that challenge me to apply my skills and knowledge in different aspects of the business, such as supply chain, manufacturing, quality, and innovation.I have a strong background in Supply Ops and Customer Excellence,having worked at Shell Pakistan for over a year managing the Order to Cash journey for more than 650 Shell retail sites across Pakistan.On academic side, I hold a Bachelor of Engineering degree in Electrical and Electronics Engineering from NUST, Pakistan's premier Science and Technology University. During my studies, I also participated in several extracurricular and leadership activities, and achieved national recognition by securing the 3rd position in BAT's Battle of Minds 2021 competition.I am passionate about learning new things, solving problems, and making a positive impact and am committed to delivering high-quality results and contributing to the success of the organization I work for.
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Global Graduate - Team Leader OperationsBatIslamabad, Pk -
Global Graduate - Team Leader OperationsBat Sep 2024 - PresentAkora Khattak, Khyber Pakhtunkhwa, Pakistan -
Global Graduate Operations - EngineeringBat Jan 2024 - Sep 2024Jhelum, Punjab, Pakistan
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Customer Operations Specialist - FuelsShell Jun 2022 - Dec 2023Karāchi, Sindh, Pakistan- Managed Order to Cash journey for 650+ SPL retail sites across Pakistan by collaborating with different stakeholders in the value chain including Credit, Sales, Finance, depots and Supply Chain. - Extended operational support to 4 regions and 20+ territory managers, and managed areas of under-performance to improve Customer Experience by exploiting digital tools such as Salesforce CRM, Zendesk, Medallia and SAP. - Key Achievements: Winner of coveted PMTDR (People Make the Difference Real) Award for H1’23 in Support Functions category; Improved the uptake of Shell MarketHub Portal from 66 percent to 84 percent. Helped reduce 35 percent of inbound customer interactions by onboarding and improvement of self-serve portal. Led the Data Privacy workstream and developed VBA bot for order changes in SAP, as part of AP China Digital League, with annual value saving of USD 3K. -
Product TraineeTaraki Mar 2022 - Jun 2022Product planning: Assisting in the development of product roadmaps and strategies such as prioritizing features, defining timelines, and coordinating with cross-functional teams to ensure alignment.User feedback analysis: Collecting and analyzing user feedback to gain insights into product usability, identify pain points, and suggest improvements.Cross-functional collaboration: Collaborating with different teams, such as engineering, marketing, sales, and customer support, to gather requirements, address product-related issues, and ensure smooth product delivery. -
Summer InternPtcl.Official Jul 2021 - Aug 2021Islāmābād, Pakistan• Worked on the project “Know Your Customers (KYC)” to properly market, sell to, and offer support to customers • The number of complaints about bill invoices decreased by approximately 2x after updating their email addresses, and home addresses.• Suggested Machine Learning based model for the pattern recognition in the case of dummy emails and invalid addresses
Anand Kumar Skills
Anand Kumar Education Details
Frequently Asked Questions about Anand Kumar
What company does Anand Kumar work for?
Anand Kumar works for Bat
What is Anand Kumar's role at the current company?
Anand Kumar's current role is Global Graduate - Team Leader Operations.
What schools did Anand Kumar attend?
Anand Kumar attended National University Of Sciences And Technology (Nust).
What skills is Anand Kumar known for?
Anand Kumar has skills like Leadership, Public Speaking, Autocad, Matlab, Visual Studio, Data Analysis, Business Analysis, Communication, Mobile And Remote Work, Team Leadership, Adaptation, C (Programming Language.
Who are Anand Kumar's colleagues?
Anand Kumar's colleagues are Susan Lavery, Dorin Mateescu, Natalia Sperkowska, Samuel Njoroge, Opeyemi Kaka, Ailton Costa Analista Financeiro, Ibrahim Unlu.
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Anand Kumar
Shu 24 | Acca Finalist | Audit & Financial Analyst | Excel Expert | Data & Accounting | Fintech Enthusiast | Forensic AccountingKarāchi -
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