Anandkumar S Email & Phone Number

Bengaluru, KA, IN

Bangalore

• Service Management and Project Management
• Basics of Project Management and Primary responsibilities on Service Management.
• Ensure process quality is met in Service Management (Incident, Change, Release, Configuration) BAU.
• Ensure the Project meets the planned project objectives, motivating the team and ensuring zero miss on deliverables.
• Managed the account since go live, till closer of account. Stakeholder communication, SPOC for escalations. Managing Issues from origination to closer.
• Identify process gaps and implement SIP to mitigate the gaps.

Bangalore

• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
• Setting up & maintaining SLA’s / CTQ (Critical to Quality) / CTP (Critical to Process) targets for the process and the team.
• Mapping client’s requirements and ensuring rendering of effective solutions in line with the guidelines specified by the client’s on operations shop floor.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets; updating the team on process updates.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members.

Bba, Management

Diploma, Mechanical Engg

Education record