• Provide strategic HR advice and guidance on organizational development, talent management, and employee relations.• Oversee the recruitment process, including sourcing, interviewing, and onboarding of new hires.• Serve as a point of contact for employee inquiries and concerns, addressing issues promptly and professionally.• Advise on compensation structures, salary benchmarking, and incentive programs.• Develop and implement HR metrics and reporting systems.

• Leveraged diverse channels including job portals (e.g., Naukri, LinkedIn), internal databases, and employee referrals to identify and attract top talent.• Conducted initial phone screens to assess candidate qualifications, skills, and cultural fit. Build rapport and maintain ongoing relationships with potential candidates.• Presented qualified candidates for open positions, ensuring alignment with job requirements and company culture.• Partnered with HR team members to provide training on recruitment policies, procedures, and best practices.

• Oversee and streamline daily HR operations in India and the US, ensuring efficient and compliant processes.• Develop and maintain standardized HR policies and procedures aligned with industry best practices and legal requirements.• Manage a centralized onboarding and offboarding process, ensuring a smooth transition for new hires and departing employees.• Provide standardized recruitment support, including candidate screening, interviewing, and onboarding coordination.• Assist in administering benefits, compensation, and performance programs.• Ensure adherence to statutory and labor laws in both India and the US, providing ongoing compliance support and guidance.• Identify and deliver relevant training programs aligned with organizational needs, ensuring compliance and employee development.• Provide a fair and efficient grievance resolution process, addressing employee concerns promptly.

• Leading, managing and developing the team, ensuring an integrated approach to service delivery and collaboration with the HR Systems & Improvements.• Governing HR processes and developing improvement plans in needed areas and building the controls and KPIs in place for effective process governance.• Leading team in daily huddles, discuss and continuously improving on key operational metrics, Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.• Demonstrating high proficiency in processes and standard operating procedures with ability to resolve complex queries.• Monitoring team performance and working on the low performing employees.• Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on performance.• Proactively leading team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy, and strengthen controls to achieve annual productivity goals.

• Managed daily HR operations across multiple client sites in India, ensuring seamless service delivery.• Streamlined onboarding, orientation, and offboarding processes, including compliance audits.• Supported administration of employee benefits, compensation, and performance management programs.• Ensured timely and accurate payroll processing, adhering to all relevant regulations and internal policies.• Monitored and maintained strict adherence to statutory labor laws, providing regular compliance reports to management.

Responsible for administering benefits for US-based clients, overseeing insurance deductions, billing, and data management. Manages team performance through coaching and appraisal, conducts internal ISO audits, and coordinates recruitment processes, including interviews and induction programs. Additionally, organizes employee engagement activities to foster teamwork and create a positive work environment.

Specializing in Recruitment Process and Vendor Management, and overseeing contracts related to Procurement, Purchasing, and Licensing. Also, involved in organizing and documenting meetings, as well as coordinating employee-engaging events like Potluck Day and Secret Santa.

Overseeing the receipt of tenders for the Consultant's Team, making decisions on quoting based on the Consultant's League Table, and managing the tracking spreadsheet for tenders. Providing support to the Consultant and Flexible Sales Team Leader in building and maintaining relationships with selected consultants to enhance success rates.