• Delivered a next-generation employee portal integrating Adobe Experience Manager (AEM) on Cloud, AI tools (Glean, Aisera), and third-party APIs, enhancing productivity and multi-device accessibility.• Led feature prioritization by aligning with customer needs and business objectives, ensuring high-value features were delivered to maximize impact.• Championed delivery excellence by exceeding client expectations for each release, proactively minimizing critical and severe defects to… Show more • Delivered a next-generation employee portal integrating Adobe Experience Manager (AEM) on Cloud, AI tools (Glean, Aisera), and third-party APIs, enhancing productivity and multi-device accessibility.• Led feature prioritization by aligning with customer needs and business objectives, ensuring high-value features were delivered to maximize impact.• Championed delivery excellence by exceeding client expectations for each release, proactively minimizing critical and severe defects to enhance product quality and client satisfaction Show less

• Led design thinking workshops to develop future state roadmaps for Ecolab and Factset, optimizing operations efficiency and profitability.• Partnered with stakeholders to align programs with business objectives, driving measurable process improvements

• Orchestrated the migration of a monolith application to microservices for Zillow, maintaining uninterrupted customer experience.• Directed cross-functional teams to deliver customer-centric features for AWS workstreams, improving service reliability by 20%.

Consulting and Product Management • Led planning, build, enhancements, maintenance, launch, evangelization, support and user adoption of the T-Mobile Enterprise DevOps pipeline used by more than 600 apps in T-Mobile Led the strategy, plan, architecture, user experience, launch plan and implementation for a resource allocation product to be used by >5000 people Streamlined business and finance operations of a large team by automating redundant, manual and time-consuming… Show more Consulting and Product Management • Led planning, build, enhancements, maintenance, launch, evangelization, support and user adoption of the T-Mobile Enterprise DevOps pipeline used by more than 600 apps in T-Mobile Led the strategy, plan, architecture, user experience, launch plan and implementation for a resource allocation product to be used by >5000 people Streamlined business and finance operations of a large team by automating redundant, manual and time-consuming functions (powered by PowerApps) Audited current processes, identified areas of improvements, made recommendations to reduce cost/wastage and improve efficiency Helping T-Mobile achieve synergies from the merger by working with teams and recommending ways and means to eliminate redundancies and be efficient. Show less

Defined market requirements for a 35MUSD staffing business, analyzed fulfilment performance, explored new strategic opportunities and identified innovative ways for goal realization. Responsible for delivery and client engagement for customers on the West coast Built, managed, and retained a team of 600+ people. Created a culture of innovation and accountability in achieving results for resource identification, engagement, fulfilment, and retention. Setup a DevOps COE for the… Show more Defined market requirements for a 35MUSD staffing business, analyzed fulfilment performance, explored new strategic opportunities and identified innovative ways for goal realization. Responsible for delivery and client engagement for customers on the West coast Built, managed, and retained a team of 600+ people. Created a culture of innovation and accountability in achieving results for resource identification, engagement, fulfilment, and retention. Setup a DevOps COE for the company, developed a DevOps talent pool, conducted training and offered the services for business growth Show less

Technologies Used - Adobe AEM, Adobe Target, Adobe Analytics, AWSClient – T-Mobile Lead the delivery and market launch of a next generation mobile first solution for my.t-mobile.com, helping customers complete their online transactions much faster Lead the transformation from a slow monolith to a multi-tier performing architecture with a page load time of less than 2 sec Responsible to ensuring the product met customer expectations – Conducted online surveys… Show more Technologies Used - Adobe AEM, Adobe Target, Adobe Analytics, AWSClient – T-Mobile Lead the delivery and market launch of a next generation mobile first solution for my.t-mobile.com, helping customers complete their online transactions much faster Lead the transformation from a slow monolith to a multi-tier performing architecture with a page load time of less than 2 sec Responsible to ensuring the product met customer expectations – Conducted online surveys, prepared product roadmap and plan, converted feedback to user stories, requirement prioritization, A/B testing to ensure better customer satisfaction. Client – Verizon Lead a user experience, architecture improvement engagement to test and discover ways and means to improve their online conversion rates by more than 50% for their ISP business. Client - AT&T Lead the implementation of decomposing a monolith to microservices for the B2B mobile business segment Show less

 Delivered on annual plan commitment of 10% growth, net margin of ~20% and high customer satisfaction. Worked closely with customers and identified product ideas to accelerate go to market timelines. Leveraged the product to win more business. Worked with clients through finding solutions in ambiguous situations. Helped clients in finding alternate paths to take program towards success. Familiar with Adobe AEM, WebSphere portal, WebSphere Commerce, Magento

 Designed a go-to-market strategy for various tools with the sales and marketing team including market analysis, branding, content, pricing and promotions Successfully built a team of 100 engineers; trained and enabled them on BI and eCommerce Setup a BI COE to help new business initiatives Deployed innovative team building models to keep teams motivated and attrition rate low (<5%) Full P&L responsibility. Setup an operating model aligned towards customer success and… Show more  Designed a go-to-market strategy for various tools with the sales and marketing team including market analysis, branding, content, pricing and promotions Successfully built a team of 100 engineers; trained and enabled them on BI and eCommerce Setup a BI COE to help new business initiatives Deployed innovative team building models to keep teams motivated and attrition rate low (<5%) Full P&L responsibility. Setup an operating model aligned towards customer success and business growth with measurable objectives and KPIs.  Setup Technical sales support and process and policies to drive operational and delivery excellence Show less

Partnered with field sales, marketing, and customers to deliver a content management product for small and medium (SMB) sized customers. Managed the full product life cycle and worked closely with the team to ensure timely releases for customers. Analysed competing products to bring about the needed differentiation for customer delight Developed product and market strategies, roadmaps and plans. Mapped product strategies with current trends

 Responsible for building webservices for Dell’s online e-commerce platform

 Developer for Starbuck’s first eCommerce site built on Microsoft Commerce Server Worked in Microsoft as a developer in various teams for more than 5 years IT Network engineer – managed servers, network, emails, desktops, laptops etc.