Managed project prioritization, roadmap planning, capacity planning and resource allocation across IT, Infrastructure and Security teamsFacilitated cross functional system architecture reviews and dependency planning across technology and business teamsImplemented cost optimization measures across AWS and Snowflake to reduce annual spend by 30%Spearheaded implementation of vulnerability scanning automation and remediation across technology orgSetup Jira service desk to automate management of adhoc daily Infra and Security support requestsSetup standardized incident management process for intake and remediation of critical production issues Standardized ETL process for Enterprise Data Warehouse teams and managed creation of executive dashboards in Tableau for metrics and insights into company performance

Managed a global technical team of 50+ onsite and offshore resources to migrate 30+ applications of Western Union Business Solutions division to Amazon Web Services platform.Responsible for working with technical and AWS support teams on rightsizing and optimization to ensure efficient AWS spend.Formulated procedures that improved efficiency and optimized project delivery while reducing operational costs by $600k per year.Established processes across multiple application and infrastructure teams to achieve milestones and ensure that the migration plan is on track.Proactively managed executive committee and stakeholder expectations throughout the project life cycle.Coordinated with business stakeholders, legal and marketing teams for to complete all regulatory compliance and client communications.Managed SOWs and negotiated vendor contracts.

Managed EOL programs to ensure that the application infrastructure is on the latest supported version and latest security patches are applied.Managed application support teams to ensure 99.9% uptime for nonproduction environments.Enabled setup of application and system monitoring across environments to enabled proactive maintenance of environments and minimal downtime.Supported release management for monthly releases. Managed devops process and Change management board approvals to ensure process is followed for monthly releases.

Responsible for setting up process and adoption of JIRA to shift from waterfall to agile software development methodology across all application development teamsCoordinated with Devops team to setup new branching and deployment strategy which enabled WUBS to move from quarterly production releases to monthly product deliveries.Defined intake process for all non production issues and resolution and enabled faster go to market.

Globalpay is a payment platform offering streamlined payment processing, reduced payment costs, error prevention and improved cash and risk management toolsResponsibilities:Improved software quality and reduced defects via introduction of defect and requirements management tools, automation, requirements gathering and testing best practices, root cause analysis, UML diagrams and via creation of standardized tools, processes and methodologies.Introduced Key Performance Indicators (KPIs) related to quality in employee performance plans.Managed vendors and negotiated contracts.