Anand Patel Email and Phone Number

Leadership, management, strategic, vision and customer service:Setting the vision and strategy to create the realistic road maps to deliver for L&Q customers with continuously improved experiences and new propositions. Work with architects to give an understanding of the future and direction of the product to help reduce the risk of rebuilding services (build once, and then iterate). Provide the team with the understanding and motivation of the “bigger picture” while delivering pragmatic shorter term releases that continuously improve the customer experience. Lead a team of Lead and Product Owners to build, edit and maintain the product backlog for assigned product areas. Prioritised the backlog based on value, time and other team dependencies. Elaborate user stories from the product backlog and ensures that they effectively capture product features from the user perspective, to create a clear explanation of what is required and why for clear delivery.Design and implement long term solutions to improve experiences and introduce new key features and propositions for all area’s of L&Q business, worked with stakeholders across the organisation.Product Management:Implementing new ways of working across L&Q, implement the Agile Methodologies across the business of L&Q.Bringing in understanding of how Product Management works from looking at the road maps, to delivering the right EPICs, Features and in turn the user stories which are then implemented into Sprints and worked across with the Agile Delivery teams, to land better, faster and lower cost products for L&Q.Built and developing a team of Lead Product Owners and Product Owners to be the evangelist of Agile/Product Methodology across the business of L&Q. Leading by example and landing the new ways of working.

- Ensured that Tesco Direct Web Site is easy to navigate, personalized for the customers and is fit for trade.- Work across stakeholders (to include but not exclusive to commercial, IT, Marketplace) to manage live issues impacting the site (Tesco Direct) (both back and front end) understanding route cause and resolution management.- Act as the store manager ensuring platforms are fit to trade and achieve our standards for our customers and their families. - Create, own and deliver policies across range, price and selection managing through with stakeholders to ensure our standards are met for customers.- Set processes and manage team facing in to key stakeholders (predominantly commercial and Marketplace) to execute the voice of the customer.- Own new category, product and printed media to ensure products are live, buyable, in stock inline with our product policy.- Represent Commercial and trading requirements for continuous improvements with the Product Development team.- Facilitate and drive the development of range and new propositions we deliver to customers and ensure website availability is maximised for all websites.- Drive online requirements for both commercial product teams and suppliers and develop + optimise framework for communication and trading for both commercial product teams and suppliers.- Be an advocate of a data driven decision making culture where analytics inform our decisions with our customer at the very heart of everything we do- Use customer feedback, returns data and other available metrics to drive product data improvements, ensuring that Product detail pages reflect content that enable customers to make an informed purchase decision- Work with trading, content and development teams to deliver new functionalities and propositions right first time and to a standard consistent with the existing live website.- Implement an organisational structure that would support the head of online.

• Ensured that the Tesco Direct Web Site is easy to navigate, personalised for the customers and is fit for trade.• Defined a strategy and process for the Tesco Direct web site for high productivity on high value tasks through clearly defining, implementing and policing a store walk process, routine and KPI’s to ensure delivery was done for customers.• Defined clear Process and policies, landed and put into place so that we drive the highest data quality across all products on the web site, product pages enhanced the customer journey, which is clear, directional and reflects the shopping habits of customers.• Used different insights to hold Web Trading Teams accountable for delivering customer expectation on price, selection and availability. Customer feedback data used to make key improvements to the web site.• An advocate of data driven decision making culture – Identified opportunities where automation can improve productivity on high value tasks, benchmarked the Tesco direct platform against competitors to make what matters to customers better including the look and feel of the Tesco direct web site.• Designed and implemented an organisational structure that would support the head of web trading – recruited 10 UK heads and formed an operational team.

• Managed and maintained the Live End to End Systems across general merchandise for Tesco Direct for Online and Stores.• Reviewed, Managed, Escalated and fixed live issues and defects for General Merchandise Products for both Stores and Online.• Controlled and managed the end to end data flow process for all systems needed for introduction of new products to Tesco General Merchandise.• Point of contact for Commercial, Partners and Tesco Teams for all product, price and promotional issues and questions.• Backlogged and prioritised defects with IT teams ensuring the wider team are kept abreast of issues across the business and IT.• Maintained business capability levels through training new starters and refresher training to existing staff to have the appropriate levels of system knowledge.• Recruited 8 UK heads and formed a Product Support operational team.

• Defined the strategy for management of data across Tesco DotCom for the re-platforming of the Web Site.• Established an industrialised capability at improvement of data in both testing and productions cutover activities.• Reduced the programme delivery timescales by improving the data setup process and toolsets, which then enables increased test velocities.• Managed and delivered test data to fulfil requirements of functional and non-functional test phases.• Setup and prepared test data for functional and non-functional test phases of the programme. Extending to different test environments from UAT/NFT/SIT and Production Cut-Over.• Cutover strategy and plans put into place for a successful cut over of production data to new platform.• Resolution of test data defects which included continuous improvement of test data strategy and processes.• Worked with teams in India and also worked from India Bangalore for over 6 months.• Management of various stakeholders across the business• Managed a team of 15 in HSC (India).

• Manage the Product Induction process for catalogue and web lines for Tesco Direct. Ensure product data is correct and accurate for all lines on the web site.• Developed and drove effective, efficient and practical New Product Introduction process’s for ensuring that maximum benefit is made when inducting new products for the Tesco Direct Platform. • Key interface between Operations, Business and IT and Engineering. Bringing the Business and IT teams together. • Overlook a suite of reports that are created within the team and are sent out to the direct commercial teams.• Ensuring data quality and 100% data is received and updated to the product induction systems.• Management of the various Product Inductions systems – Sonetto and Oracle PIM. End to end systems management.• Constantly driving improvements to the web site and catalogue to maximise sales and delivered margin, and consistently driving improvements to direct commercial processes.• Managed a team of 3 in the UK and 5 in HSC (India).

• Project manage, deploy and maintain IT and telephony resources for the entire company (120 employee’s with desktops and laptops).• Managed a team of 10 staff members, of which 3 were IT Administrators and the others were general office administrators. Regular supervisions and appraisals were carried out.• Ensure that appropriate budget management and control systems are implemented for all IT systems.• Managed, project planned and implemented an office move to new location.• Install and set up LANs using windows 2003 server and switches.• Install new IT Hardware and Software and integrate it in to the existing network while keeping downtime to a minimum.• Design and install networks for new sites and offices, and provide connections to existing sites where required.• Maintain all three HP Proliant servers (Exchange, files, and Databases) to maximise uptime, and repair outages. Use migration software to migrate data where required. • Provide one to one and group tutorials to staff on the IT Systems and telephone systems to enable staff to use the system with greater effectiveness.• Helpdesk: keep accurate support call logs and solutions, to include all IT outages.• Setup new client workstations and telephones, ensuring all required software is installed and licensed and to log the new system on the IT Systems Database.• Set-up and maintain mail accounts via Exchange Server.• Maintain client PCs to a constant high standard across the organisation including installing authorised software for clients.

• Design engineering activities in support of the Rail and Stations Signalling and Communications projects for the Heathrow Express and Piccadilly Line rail system extensions on the Terminal 5 project.• Presented technical design proposals and reports to Alcatel TAS project personnel in clear, complete, concise and non-ambiguous terms.• Assisted senior Systems and Telecommunications Engineers with the creation and implementation of new or modified concepts and designs to fulfil customer requirements.• Inputted to the preparation of system & subsystem requirement specifications, interface requirements and test requirement documents.

• Project managed new fibre projects.• Monitored and managed fibre capacity for all local loops for London and trident (UK).• Responsibility for management of Capacity reports on Metro Fibre.• Analysed take up rates to identify networks falling below critical thresholds.• Matched availability against forecast. Defined and initiated new projects, which met business needs.• Consolidated capacity planning statistics and identify critical planning issues.• Maintained quality processes and documentation for capacity planning.• Worked in conjunction with network design, network optimisation and capacity planning to ensure enough fibre to continue expansion in UK.• Experienced working with PDH/SDH and WDM/DWDM.• Courses completed include: Introduction to Telecoms/Data Communications, MultiWave Metro OAM&P (Ciena) DWDM, SDH Basics Overview, AXD 4/1-2 Overview (Ericsson), and TN4XE Operations & Maintenance (Nortel).