With over 10 years of work experience, I am a co-founder of Hidden Grounds Coffee, a successful and innovative coffee shop that started from a hidden retail space. I am passionate about creating a unique and memorable customer experience, as well as empowering and mentoring my team. I have a master's degree in Information & Knowledge Strategy from Columbia University, and a bachelor's degree in Information Systems Technology from University of Houston.Before co-founding Hidden Grounds, I was an advisor at Aspen Advisors, part of The Chartis Group, where I helped one of the largest managed health-care company in the US improve their end-to-end incentive management process. I conducted interviews, created business and IT process models, identified control gaps, and documented recommendations. I leveraged my analytical skills, databases knowledge, and VISIO proficiency to deliver high-quality results.
Listed skills include Project Management, Visio, Strategy, Sharepoint, and 27 others.