A highly motivated and detail-oriented individual with a solid foundation in computer programming and web development. Experienced in handling support requests, SAP ERP, and master data analysis. Proficient in end-to-end project management, quality assurance, and process improvement. Key achievements include:Support Management:Efficiently handled requests for line of business apps and SAP ERP.Application Support:Played a key role in supporting critical functions like Warehouse, Maritime logistics and Port Operations.Project Leadership:Led projects from requirement analysis to deployment, ensuring timely delivery.Quality Assurance:Achieved a 28% error reduction through rigorous scenario testing.Stakeholder Communication:Established effective communication, translating business needs into solutions.Process Optimization:Spearheaded initiatives for streamlined workflows and operational efficiency.User Engagement:Proactively engaged with end-users, addressing pain points and driving improvements.My approach revolves around practical solutions, collaborative teamwork, and a focus on delivering tangible results.