Anand Tailor Email & Phone Number

London, England, United Kingdom

Stakeholder Collaboration: o Engage with various business and technology stakeholders, including Architecture, Design, Service Management, InfoSec, Procurement, Publishing Houses, Brand, Strategic Projects, Business Change, Enterprise Architects, SLT, and PRH sister locations.Process Improvement: o Define current and future processes to enhance team collaboration as part of the "ways of working" service.Application Onboarding: o Respond to requests, gather and translate business requirements. o Collaborate with the Digital Workplace Designer to document solutions. o Chair weekly Application Approval Group (AAG) meetings. o Provide weekly status reports in ServiceNow, escalate issues as needed. o Oversee application transitions from mergers and acquisitions. o Engage stakeholders for smooth application transition. o Assist Service Introduction with necessary documentation for implementation and support.Application Management: o Administer and manage platforms like Monday.com, Lucid Suite, and Atlassian products (Jira, Confluence, Trello). o Address incidents and ensure applications are maintained, health-checked, licensed, compliant, and aligned with business needs.Shadow IT Monitoring: o Monitor and understand use cases for non-approved applications. o Onboard, transition users to approved applications, or develop suitable approaches with the Digital Workplace Designer.Digital Toolkit Adoption: o Ensure the continual adoption and benefit realisation of the Digital Toolkit. o Ensure its relevance by consistently adding newly transitioned apps.Relationship Building: o Build strong relationships with stakeholders through Communities of Practice. o Advocate for agile and smarter ways of working.Roadmap Projects: o Assist with Digital Workplace roadmap projects, including Monday.com onboarding, transition to the enterprise Atlassian suite, Monday.com off-boarding, and Lucid Suite integration.

London, England, United Kingdom

• Supporting colleagues in the adoption of the digital toolset with return to the office and to embrace hybrid working.• Supporting the creation of parts of the overall induction material required• Facilitating training sessions on new hardware/software implanted in the business to end users, tech support and “train the trainer”.• Demonstrating effective use of collaboration tools across the business to enable the utilisation of our technology easily as well as supporting any changes or enhancements. • Liaising with the Technology Service Desk team get ready for the questions they might face, and the support they will need to provide, once operating in a hybrid manner. Champion collaboration and knowledge sharing best practices with the Technology Support team to ensure consistency of colleague experience• Establishing effective working relationships with colleagues at all levels across the organisation to ensure that the full value of the technology is realised• Understanding business requirements, and feed back to the wider technology team to ensure any specific use cases are captured and understood, and also fed into a continuous service improvement pipeline• Provide advisory information on best practice when requesting and creating new Teams, SharePoint sites, M365 groups, etc in line with agreed architecture, taxonomies, standards and governance working in collaboration with a tech product management function• Escalating technical support incidents and requests to the appropriate team in an optimal manner to ensure or aiding swift resolution of critical or time sensitive issues• Working on the basis of user centric design and consideration principles to further the appreciation and enablement capabilities across technology and user community under the principles of digital adoption and transformation.

London, England, United Kingdom

• Providing support remotely during the COVID-19 pandemic to approximately 2500 users in the UK for Penguin Random House UK (PRH) and DK• Logging, managing and resolving calls via Service Now, working with and escalating between 1st-3rd line resolver groups when required, prioritising as necessary.• Manage escalations providing timely updates and an end resolution• Producing and analysing reports in Service Now and JAMF to identify outdated assets or other criteria depending on task.• Building and configuration of PC's and laptops via SCCM.• Enrolment and support of Apple devices into the PRH environment via JAMF and Apple Business Manager.• Provisioning laptops and mobile devices for new employees, and retrieving, decommissioning and repurposing equipment from leavers, updating the asset management system accordingly and in compliance with security requirements.• Exposure to leading the London team, as the point of escalation when the Team Lead is on leave. Ensuring the team are fully fulfilling the operational demands of the business and is resourced accordingly. • Providing support to CEO and other key stakeholders in Penguin Random House, resulting in approbation from the CEO, Tom Weldon, in the company Town Hall meeting (December 2020) for the assistance I provided him over the course of the year• Actively participating in team meetings, sharing knowledge with other team members and promoting a one-team approach.• Involvement in project related work: installation and configuration of new and existing IT equipment in Vauxhall Bridge and new Embassy Gardens office. Implementation of “Follow Me Print” printing system across London and regional sites, troubleshooting and testing newly installed AV equipment in both London office, liaising with the suppliers for configuration and feeding back any issues.

London, United Kingdom

• Respond to second line IT incidents, escalated for diagnosis, troubleshooting and providing resolutions• Identify workstation issues, communicating with relevant teams to find a solution• Manage escalations providing timely updates and an end resolution• Build and configure PC's, Laptops, Surface Tablets via SCCM.• Enrolment and support of Apple devices into the Accenture environment• Perform laptop upgrades and data transfer when requested• Support and maintain multiple Microsoft Surface Hub devices, working with dedicated teams to resolve issues and ensure they are within Accenture security compliance.• Support colleagues either face-to-face, via Skype for business, MS Teams and email• Host a fortnightly call between the London and regional teams, discussing hot topics and issues between sites, transfer knowledge and provide team updates• Travel to regional sites to provide office support to cover annual leave• Present and support at new joiner inductions, ensuring all new staff are successfully set up on their machines.• Provide IT support for events when required such as VIP meetings, including CEO visit, and the opening of Manchester Technology Centre office• Ensure appropriate cost recovery of products and services is charged accordingly and create purchase orders for damaged replacement laptop components• Overseeing the in-house depot function, managing ordering and accruals • Repair laptops with defective hardware and physical damages including replacing screens, keyboards etc and swap out workstations if beyond economical repair always ensuring data is secure• Configure loan laptops for remote staff and couriering it to them, allowing them to then send their defective machine in for repair.

London, United Kingdom

London, United Kingdom

• Providing Desk Side Support services to approximately 4,500 users in the London Embankment Place office• Resolving hardware, software and SCCM 2012 issues reported with laptops, desktops and mobiles, escalating when required and reporting the progress on major calls or projects to my Team Leader• Consistently working to the highest quality and customer satisfaction rating, exceeding the extremely satisfied SLA of 93% for user feedback on closed calls• Call response and resolution of normal priority call within agreed SLA of 16 working hours, investigating and resolving all reported desktop related technical faults by performing root cause analysis and making appropriate technical recommendations to Team Leader for resolution• Logging, managing and resolving calls via Service Now, ticket logging system, passing over to necessary resolver groups when required• Providing assistance to customers at externally hosted events when required, such as graduate intake of 250 and new joiner events• Installation and configuration of new PC equipment and software. Completing PC replacements and upgrades to the latest operating system (Windows 7 to Windows 10)• Hardware in use: Lenovo laptops (Yoga Gen 1 and Gen 2) and desktops, Microsoft Surface Pros, Apple MacBook Pros, iPhones and iPads• Managing and organising the migration to Windows 10 operating system in the Embankment office for approximately 500 users• Involvement in piloting and supporting the PwC Google Suite rollout• Maintaining inventory of assets held with the Deskside Support team, and performing daily asset checks• Sharing knowledge with other team member through the creation and maintenance of centralised documentation• Participating in team meetings, suggesting process improvements, for example the implementation of a digitalised loan laptop and peripheral form, previously paper-based.

London, United Kingdom

Working as a Course Administrative Assistant in the Departure of Education and Training at the Tavistock & Portman NHS Foundation Trust

• Approaching and assisting customers with their needs and enquiries.• Operating the till system and processing payments of various kinds• Returning and exchanging items for customers at Customer Services.• Dealing with complaints and returns in line with the company policies• Using the stock control system to find the quantity and location of goods.• Using a voice command system to pick, return and replenish stock.• Replenishing stock in the stockroom.• Assisting in promotion by handing out latest catalogues and leaflets• Maintaining the cleanliness and organisation of the store at all times.

Advanced Apprenticeship Infrastructure Technician, Level 3

Microsoft Technology Associate (MTA) Networking Fundamentals MTA Mobility and Devices Fundamentals MTA Cloud Fundamentals BCS Coding.

A-Levels

ICT - B Mathematics - C Business Studies - D

Gcse, 10 Gcses Achieved (3A'S, 6B'S, C)

I.C.T - A Mathematics - A Religious Education - A English Language - B Science (Core) - B Science (Additional) - B Geography - B French.