Anand Vaishnav Email & Phone Number

Winslow, Gb

England, United Kingdom

• Owning RFX E2E deal response of 50m+ or segment/customer growth defining deals.• Own the full sales and solution process E2E along with Client Partner• Orchestrate E2E response, win strategy, commercial strategy across horizontals and ISU.• Closely work with Major markets and EU/UK Large deals teams to bring best of TCS to customer.• CXO meeting pitches, executive summaries, business cases etc.• Identifying win themes + Winning price + Competition battle card• Deal marketing strategy and execution• Develop and lead Management commentary during deal cycle.• Selective large account growth planning and proactive large deals• Support due diligence phase and co-creation workshops, align deal specific partnerships.• Laser sharp focus orchestration, covering all-round tenets of the deal making• Focus area: CMI UKI & Europe

United Kingdom

Directed (turned around code red situation) Strategic Service Assurance Program and turned around transformation initiative on ascending path in short span as a special assignment to restore client confidence. Delivered yearly revenue attainment of A1 accounts of Tech Mahindra – BASF (largest Chemical company in the world) – Enterprise domain, Broadnet – Telco account guiding pre-sales, sales, operations, recruitment, delivery (managed services, digital transformation, transition to DEVOPS model of delivery) managing 1400+ consultants across Europe, Asia, Americas. Budget to the tune of $80M+ annually. (Location: India, Germany)Core focus areas are client engagement, high profitability, employee engagement, consulting, program delivery, business performance improvement, risk management, outsourced application support, IT transformation, business continuity, DEVOPS transition.As Client Delivery Partner, based at Oslo, turned around Code red situation in Telco Norwegian account (Broadnet aka GlobalConnect now) (2015 - 2017) into position of strength instilling confidence in the partnership spirit upon which large scale end-to-end Managed services (IT, Network & Customer delivery) outsourcing deal was built. Stellar efforts amidst tough situation in client delivery partner role was greatly appreciated by Client CEO and TechM CEO.Established strategic planning goals and levers, account growth plans and grew revenues/margin; Instituted new delivery centers in India to address growth.Strong focus towards driving client’s digital transformation and Intelligent operations to increase quality and efficiency in their processes. Delivered significant optimization improving EBITDA/margins of TechM Enterprise accounts in Benelux, Germany alongside E&Y.Chartered large scale pre-sales Managed services, BSS digital transformation deals of large-scale Telco accounts in Europe (Telco accounts) to the tune of $500M+ in value.

Chennai Area, India

New venture managing the construction of building apartments in Chennai city with $XXX,XXX investment; Strategic personal goal building lasting revenue stream for family.Diversified experience; conceptualized and launched a business to effectively invest $XXX,000 saving 20% ($YYY,000) in the overall budget to build “Vaishnav Homes” comprising of modern apartments.Captained entire operations including project estimation and management, project scheduling, safety management, building permissions/approvals.Managed multiple 3rd party vendors, from architectural and engineering firms, environmental firms, construction contractors, sub-contractors, material, and equipment vendors.Sharpened holistic leadership skills in business management, market assessment, profit and loss, change management, and tenancy (client) management.

Chennai, India

Provided senior leadership as part of Transformation Programme focused on Service Operations Industrialization/transformation for various clients of Tech Mahindra Ltd. CUBES as an e2e Application Management Services product layer was evolved containing set of delivery principles, automation products to improve Customer Experience Initiatives, RFT/CT (Right First Time/Cycle Time) of Telco & non-Telco clients in Service operations space. In Telco space notably improving Clean Sales Order, Trouble to Repair, Partner Management, Contact Management, and Billing.

Milton Keynes, United Kingdom

Programme Leader as part of BTB CIO function to Customer Experience transformation Initiatives focused on improving RFT/CT (Right First Time/Cycle Time) of Calls & Lines and Business Broadband portfolio (Clean Sales Order, Trouble to Repair, Partner Management, Contact Management, and Billing) delivering multi million pounds benefit. Recognized by BTB CIO with achievement award producing results in short span.Successfully led Business Improvement specialists on BT Local Business, Sales & Service center sites at Oxford, Skelmersdale, Cardiff, Nottingham, Brentwood, and London West to understand business processes and identify potential top benefit yielding business improvement ideas.Provided senior leadership to simultaneous BTB transformation initiatives a) to harmonise existing and introduce new customer care level for BTB switches improving revenue and customer experience, b) integration of Fizzback tool into BTB Sales centres; Fizzback is the leading provider of Real-Time Customer Feedback and Customer Experience Management Solutions.

Milton Keynes, United Kingdom

Programme Director – eBilling Transformation Programme (2008 – 2010)Provided strong programme leadership to eBilling transformation programme. EIM was a major BT transformation initiative moving from legacy eBilling platform to a scalable feature-rich Oracle Self Service eBilling platform using leading-edge technology for BT Business, Consumer & Mobility lines. Oracle Self-Service E-Billing implementation at BT then was 1st Tier 1 Telco implementation and programme complexity was enormous. Limited application product specialists posed tremendous challenge. Solved by contracting Oracle consultants flown from Europe to India to be seated with delivery team.Programme involved challenges in planning, complex release schedule distributed in various delivery vehicles, risk & mitigation strategy, migrations with minimal down time; Solved planning complexity by adapting phased approach tackling Business, Consumer functionality implementation and migration in tranches, achieving buy-in from C-level stakeholders.Lead from front directing programme deliveries from multiple vendors (TechM, TCS, Infosys, Oracle, Virtusa, HCL, BT) spanning across various shores involving integration of ~18-20 BT platform components ranging from CMP, Collaboration, Billing & Payments, Authentication services.

United Kingdom

Provided strong programme leadership delivering numerous strategic billing platform initiatives Consumer & Business Billing systems (Infinys/Geneva COTS based) and AMDOCS formatter system deliveries; Built account into multi million budget and evolved solid onshore-offshore (& right shore) delivery model growing into 400+ staff strength account & responsible owner of BT Retail Billing line of service.Turned around code red situation programme managing Bill formatter delivery as part of OFCOM Telecom Strategic Review Billing Programme migration into customer centric platform in a significantly challenging time-scale.Provided effective senior leadership for Retail Consumer Billing data centre migration whilst carrying out concurrent software, Operating system and hardware upgrades.Headed effort as Programme delivery consultant for White Label Billing Migration Programme to turnaround delivery by guiding incumbent team. This Programme encompassed launching new service, migration, training up CS agent and providing Billing Operations support.

Uk - Ipswich, London, Belfast, Milton Keynes; Us - Iowa, India - Pune

• BT Retail Billing - e2e Delivery Manager (2004 – 2006) Played significant role in the Billing e2e delivery of Infinys (Geneva) billing system of Convergys facilitating launch of new wave products for BT Retail operationsSignificant contribution towards introduction of Consumer Mobile, Business Mobile, and Voice over IP services, Broadband, Internet Application Services, BT Buy Net, Plusnet and Openzone on new wave Infinys (Geneva) Convergys Billing system in consumer space.• BT Retail Billing – Onshore IVV&T Transition Project Lead (2003-2004)• First Data Europe, Credit Card Process system – Lead Support Consultant (2003)• BT Exchange Planning & Review System – Senior Team Leader (2001-2003)• MCI WorldCom New Commercial Billing System – Dev Coordinator (2000-2001)• BT Customer Service System – Infeeds – Onshore Support Consultant (1999-2000)• BT Exchange Planning & Review System – Onshore Support Consultant (1998-1999)• BT Exchange Planning & Review System – Team Member/Leader (1997-1998)• Tech Mahindra Initial Training Programme – Trainee (1997)

Mumbai, India

Research & Development Chemist for Original Equipment Manufacturers (Automobile) within one of India’s largest Paint Company.

B.Sc, Chemistry

Bachelor of Science (Chemistry)

Higher Secondary, Computer Science, Distinction

Higher Secondary School