Anand Vaishnav Email & Phone Number

Winslow, GB

England, United Kingdom

• Owning RFX E2E deal response of 50m+ or segment/customer growth defining deals.
• Own the full sales and solution process E2E along with Client Partner
• Orchestrate E2E response, win strategy, commercial strategy across horizontals and ISU.
• Closely work with Major markets and EU/UK Large deals teams to bring best of TCS to customer.
• CXO meeting pitches, executive summaries, business cases etc.
• Identifying win themes + Winning price + Competition battle card

United Kingdom

Directed (turned around code red situation) Strategic Service Assurance Program and turned around transformation initiative on ascending path in short span as a special assignment to restore client confidence. Delivered yearly revenue attainment of A1 accounts of Tech Mahindra – BASF (largest Chemical company in the world) – Enterprise domain, Broadnet –.

Chennai Area, India

New venture managing the construction of building apartments in Chennai city with $XXX,XXX investment; Strategic personal goal building lasting revenue stream for family.Diversified experience; conceptualized and launched a business to effectively invest $XXX,000 saving 20% ($YYY,000) in the overall budget to build “Vaishnav Homes” comprising of modern.

Chennai, India

Provided senior leadership as part of Transformation Programme focused on Service Operations Industrialization/transformation for various clients of Tech Mahindra Ltd. CUBES as an e2e Application Management Services product layer was evolved containing set of delivery principles, automation products to improve Customer Experience Initiatives, RFT/CT (Right.

Milton Keynes, United Kingdom

Programme Leader as part of BTB CIO function to Customer Experience transformation Initiatives focused on improving RFT/CT (Right First Time/Cycle Time) of Calls & Lines and Business Broadband portfolio (Clean Sales Order, Trouble to Repair, Partner Management, Contact Management, and Billing) delivering multi million pounds benefit. Recognized by BTB CIO.

Milton Keynes, United Kingdom

Programme Director – eBilling Transformation Programme (2008 – 2010)Provided strong programme leadership to eBilling transformation programme. EIM was a major BT transformation initiative moving from legacy eBilling platform to a scalable feature-rich Oracle Self Service eBilling platform using leading-edge technology for BT Business, Consumer & Mobility.

United Kingdom

Provided strong programme leadership delivering numerous strategic billing platform initiatives Consumer & Business Billing systems (Infinys/Geneva COTS based) and AMDOCS formatter system deliveries; Built account into multi million budget and evolved solid onshore-offshore (& right shore) delivery model growing into 400+ staff strength account &.

UK - Ipswich, London, Belfast, Milton Keynes; US - Iowa, India - Pune

• BT Retail Billing - e2e Delivery Manager (2004 – 2006) Played significant role in the Billing e2e delivery of Infinys (Geneva) billing system of Convergys facilitating launch of new wave products for BT Retail.
• BT Retail Billing – Onshore IVV&T Transition Project Lead (2003-2004)
• First Data Europe, Credit Card Process system – Lead Support Consultant (2003)
• BT Exchange Planning & Review System – Senior Team Leader (2001-2003)
• MCI WorldCom New Commercial Billing System – Dev Coordinator (2000-2001)
• BT Customer Service System – Infeeds – Onshore Support Consultant (1999-2000)

Mumbai, India

Research & Development Chemist for Original Equipment Manufacturers (Automobile) within one of India’s largest Paint Company.

B.Sc, Chemistry

Bachelor of Science (Chemistry)

Higher Secondary, Computer Science, Distinction

Higher Secondary School