• Prepare all correspondence, reports and documents as per project need and organizational standards• Make travel arrangements, both nationally and internationally, obtain tickets and hotel confirmation, make transportation arrangements for the staff, and the ED• Manage events such as workshops, conferences and meetings; plan all aspects of event including venue booking and catering for food, and ensuring participants presence• Manage the ED’s daily calendar for appointments and meetings and manage staff schedule for effective organizational operation• Procure office supplies, services and ensured office equipment maintenance• Work with Finance to submit and reconcile expense reports• Act as link between the organization and its clients and stakeholders providing project information as required

• Handle a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts on behalf of clients• Initiate consumer negotiations for debt recovery through phone and communicate appropriate course of action to debtor in a professional manner• Build and maintain relationship and negotiated with assigned debtor throughout the collections process• Effectively negotiated payment arrangements and consistently meet and exceed collection goals• Keep detailed record of conversation and it’s outcome

• Established office operation including installing programme-wide systems and procedures for administration and ICT systems based on Sudokkho Programme Manual, and conforms to DFID requirements.• Managed facilities and supplies for events meetings and workshops including clerical support (prepared meeting minutes) to workshops, and board meetings.• Developed, compiled and managed materials for updating project website• Ensured timely procurement and replacement of services, office supplies, and goods.• Ensured regular maintenance of repairs and office utilities to ensure effective and continuous office operations.• Developed and managed office inventory of hardware and equipment, updated the list from time to time to ensure adequate inventory.• Ensured admin systems were complementary to financial systems.• Made travel arrangements for missions as required including booking flights, hotel accommodation and airport pickups.• Maintained a data base of vendors supplying office services including car hire, service providers and mobile internet firms for use.• Manage staff employment benefit package including health insurance and bonus• Updated personal files of local and expatriate staff, manage timesheet, leaves and payroll• Managed the front desk and handled phone calls.

Ensured that all correspondence, reports and documents are prepared in compliance with Australia Award’s standards• Prepared routine administration reports, composing letters, collecting data to prepare documents and took minutes of regional and global conferences and uploading on Share Point• Supported the Finance Manager as required• Ensured the effective coordination of team member’s schedule by maintaining diaries and arranging appointments, meetings, travel and accommodation as specified in accordance with operational procedures• Assisted in arranging and coordinating workshops, meetings, and appointments both in Bangladesh and other countries as required• Provided asset and records management, inventory of supplies and document control services• Provided assistance in the interviewing and selection process of awardees and in creating and maintaining their information in files.• Maintained relationship and negotiated with assigned vendors for procurement of supplies, services and office equipment maintenance• Provided support to the Alumni Manager in updating of databases and developed website content, contacted alumni and meeting arrangements for alumni groups• Liaised with Country Scholarship Coordinators and Scholarship Management Associates on mobilization arrangements for awardees from Bangladesh, India, Maldives, Nepal, Bhutan and Sri Lanka• Liaised with awardees from Bangladesh, India, Maldives, Nepal, Bhutan and Sri Lanka and informed them about DFAT policies and procedures on scholarships

• Prepared all reports, statistics and correspondence as per the need of the ED, prepared PowerPoint slides for the ED, took minutes of weekly meetings as well as workshops• Managed the ED’s daily calendar and ensured there are no conflicting appointments.• Acted as an interpreter and translated case stories, news clippings etc., edited reports, and worked as rapporteur for workshops. • Maintained and updated the contact database• Acted as liaison between clients /donors and the agency assisting clients by providing general information about the project, both on the telephone and in person. • Maintained a variety of documents, reports, files, background information on project activities and budget

• Managed events such as workshops, interviews and conferences; assisted in budgeting, drafting invitation cards, venue booking and catering for food, and ensuring participants presence in venue through follow up calls/ emails• Made travel arrangement, obtaining tickets and hotel confirmation, made transportation arrangements for clients, donors and the ED• Assisted in all forms of communication with staff and clients as front desk staff and ensured proper dissemination of information/ correspondence/ messages • Procurement of necessary office supplies, requisitioning of furniture and arranging the routine repair of office equipment/ machineries.

• Prepared all reports, statistics and correspondence as per project need, took minutes of weekly meetings as well as workshops• Acted as liaison between clients /donors and the project assisting clients by providing general information about the project, both on the telephone and in person.