Role & Responsibilities• Developed an AI-powered incident chatbot using OpenAI to automate incident resolution and reduce response times.• Led the implementation of various machine learning projects, including Customer Data Platforms (CDPs) and Customer Data Intelligence Platforms (CD-IPs).• Designed and implemented robust data pipelines to integrate data from diverse sources (Salesforce, AWS, Google Analytics, Snowflake, Google Ads, etc.) into a centralized data warehouse (BigQuery).• Orchestrated data ingestion, pre-processing, and transformation processes to create a unified customer view.• Implemented Composer and Airflow pipelines to automate the workflows.• Developed advanced analytics solutions, including customer lifetime value (CLV) and look-alike models, to drive data-driven decision-making.• Defined and implemented key performance indicators (KPIs) to measure business performance and identify areas for improvement.• Conducted exploratory data analysis (EDA) to uncover insights and inform data-driven strategies.• Collaborated closely with clients to gather requirements, define project scope, and manage project timelines.• Led cross-functional teams to ensure successful project delivery.• Actively participated in daily stand-ups, code reviews, and weekly updates to maintain effective communication and collaboration.