As an Senior F&B associate, I have to perform opening and closing duties, to ensure a smooth flow of operations, draw up duty schedules for the staff, control expenses of the outlet, resolve guest and staff complaints,

As an FOA I was responsible for greeting and responding to guests' inquiries, requests, and issues in an efficient manner, to ensure that the guest has a smooth check in and checkout experience. Coordinating with the housekeeping team to ensure all rooms are clean and ready to accommodate new guest arrivals. Provide information about hotel, restaurant, nearby attractions, available rooms, rates. Manage invoicing and rate negoation for guests, group tours and business guests. Trained in night audit.

As an F&B associate, it was my responsibility to provide an excellent customer experience. To ensure that the guest has an excellent dining experience. Managing operational staff and training them. Maintaining inventory, checking and recording of all intraday transactions, ensuring food quality, preparation of beverages, performing opening and closing duties as required.

Owned by my father, I was responsible for every thing that happened there . I have had to perform opening and closing duties, control expenses, resolve guest and staff complaints, maintaining inventory , hiring staff and all other day to day tasks to ensure smooth flow of work.