Anant Chaudhari Email and Phone Number

Initiated tenure as single person in the project, which eventually became a separate BU named Tools & AutomationBuilt capability for delivering various tools including ITSMaaS services, ServiceNow, Tivoli & MonitoringWorked as Operations lead for multiple projects, activities including not limited to recruitment, pyramid optimization, resource optimization, controlling attrition, rightshoring, team training & built team competency with niche technologies and enabled greater offshore leverageTaken new responsibilities as operational lead within SI tools, managing the ops delivery with a team of 120+ resources, the same having got enlarged to end-to-end Operations accountability for Global Tools & Automation with 225+ resources, covering BMC ITSM, ITBM, Event & Monitoring, RBA & ServiceNow tools landscapeDefined tools & automation organization structure, role, responsibilities & KPIs. This helped reduce overall cost of Infra operations & spread tools footprint across service lines & end customersLed multiple service improvement initiatives like development of CMDB for internal SI via integrating CA Spectrum, SCOM & TEM monitoring tools. Build capabilities for BA operations roles within SISuccessfully aligned people & processes for tools across Run operations, lead the process streamlining initiative for Monitoring & Event management tools areas covering Problem/Change management, Service take-on & Escalation management, End to End monitoring of infrastructure to improve operational efficiency & service availabilityRolled out automations to deliver efficient and cost effective services, now 35% of workload being carried out using automation scripts and tools with minimal manual intervention.

Handpicked to build capability for Integration of tools.Delivered as per plan & budget in all areas and managed the Global operations without any major issuesManaged development, on-boarding, support for different tools & process including Incident, Change, Problem, Release, Asset, CMDB, SLA, SRM, different System integration with SD2SD, Ev2SD, ADDM, RKMDelivered improvements in the operational metrics covering Incident backlogs, pyramid optimization, Right Shoring, new capability etc. Build capability for Service Now tool with a team of 20 resources on boarded for the CoELed the decommissioning of the Legacy environments as well as optimization of processes in the Monitoring & Event management areasStreamlined multiple process & implemented MIM, Problem/Change management, Service take-on & Escalation management across various toolsResponsible for operational service design, ITSM development/customization, Reporting, integrations with monitoring tools & service desk

Worked on transformation project to migrate legacy ITSM instances into single ITSM. Successfully built OneITSM migration factory & delivered migration of 135 complex engagements resulting in 2 M€ + saving by taking over the responsibility from BMC - VendorManaged Global delivery of tools, systems and services and delivered significant TCO reduction Strategically worked on future readiness of next generation tools, systems and services Developed Service Portfolio & Service Catalogue for Infra tools landscapeHelp implementing Global tools standardization programSuccessfully delivered reduction of incidents by standardization, automation and consolidation of toolsProvided effective leadership to the GT&S business unit that has grown over the years to provide 24x7 support

Institutionalized ITSM as a Service– Solution Approach, with Standard set of service offerings being in a published Service Catalogueo The OneITSM Program started within Cloud infra SBU in 2012 and was expected to run until end of 2014o Built a Migration Factory in India which delivered which migrated 200+ customersBuilt BMC Remedy ITSM CoE by training 150+ Capgemini resources & demonstrated expertise in development of BMC ITSM by deploying 13+ complex ITSM instancesEnsured transfer of capabilities from BMC to ITSM migration factory resources for subsequent migration of legacy EARS accounts Spread the tools footprint in AOS region

Anant held multiple project management roles in the Remote Infrastructure ManagementAs Service Desk Manager, was responsible for providing 24x7 support for all Service Desk responsibilities. Coordinating, supervising and evaluating day-to-day workflow and activities of the Service Desk team. Responsible for unplanned event escalation, coordination and management affecting multiple customers and end users, as and when requiredWork prioritization and task delegation to ensure proper coverage of functions. Played additional role of a project manager for a storage support project. This was a 24x7 project with L1 and L 2 support given to the customer with the help of 65 member’s team. Another project executed in UK with a team of 22 resources, Migrated 4000+ PCs and 125+ Servers to the new AD domain. Total 31 sites were visited and were implemented in 6 different European countries and US.