Ananth Ganesh Email & Phone Number

Customer Relationship Management, Handling Customer queries. Acting as an intermedite between Customer, Sales & Production Unit

• Maintaining a Customer Satisfaction Index score• Regular follow up of Customers by doing Post service follow up (PSF)• Maintaining all kinds of registers ( Dissatisfied register, Loaner car, Shuttle service, Pick up & drop)• Customer complaint closures in mails & series complaints closures through extranet-1-• Maintaining all kinds of records (Home visits, Repeat jobs, Case history , delay delivery, carry over & Estimation variation) • Preparing of Customer Satisfaction Index review meeting for every month• Preparing for Steering committee meetings• Home visits to Sensitive customers & doing Face to face surveys• Closures of Post service follow up complaints & proper documentations for the closures• Meeting the customers at the time of delivery for building up relationship with them• Sending day to day reports to our Management • Preparing for Service Quality Standards (SQS) audit & Quality management systems (ISO) audits • Monitoring Internal CSI feedback cards & Customer lounge feedback on day to day basis.• Managing Customer care executives, Home visit executives & Drivers.• Conducting & making all of arrangements for Customer meet program and preparing the minutes.• Organizing of Camps for the customers (Internal & External Camps)• Maintaining Lost Customers data & tracking them on day to day basis.

Bachelor Of Commerce (Bcom), Accounting

Education record