Heading CRM - Service, Building FPD funnel through e-warranty, Consumer insights and Returns management along with Retail Business For South and West zones across Company Run & Franchise operated stores along with Heading the Organisation wide CRM function to drive growth and excellence.

AGM - Head Retail (Ice cream Parlour) Franchise Business , Field Assets, Procurement and EA to MDLed Ice cream Parlour business Revival post pandemic to deliver +ve EBIT and 20%+ y-oy growth leading team of 6 RMs and multiple store managersPiloted digitization and automation of Field asset (Ice cream selling assets) productivity tracking through smart IoT based solutions and reduced overall asset procurement cost by 10%+ and enhancing topline by 5%Leader of AoP conceptualization and blue print roll out for journey towards 2000+cr including GTM, Market segmentation and NPD strategy for Havmor.Part of team leading Business review with Lotte management on monthly, quarterly and annual basis. Updating Leadership team of strategy meet outcomes and driving critical cross functional projects like SCOUTs etc.

Handled multiple designation over tenure of ~10 years including Project Manager, Plant O&M and Automation, Procurement, Planning, Budgeting and Control system management.Project lead for Design, Construction and Commissioning of Hydrogen Generation Unit (HGU) under Euro-VI project handling LEPC package worth ~INR 400 crores, leading cross-function teams of Civil, Mechanical, Electrical and Instrumentation.Managed project planning for Euro-VI project worth ~INR 3000 crore, benchmarking project progress with approved L3/L4 schedules and BEDP along with multiple MIS report generation including Project progress, Equipment ordering and delivery status, Billing and Payment status etc.Co-ordinator for implementing project for Single-train operation of DHDT unit, leading teams for mechanical piping & civil structure jobs in two separate turnarounds, in co-ordination with engineering services team.Handled planning and execution of process and utility hook ups for various project in existing running unit, leading hook-up agencies and interfacing with internal departments for material, clearance etc.Led multiple Industry IoT projects like RCM, E-tendering etc at various refinery locationsLed teams through multiple turnarounds ensuring zero incidents and adherence to downtime Managed Digital Transformation initiatives at various Refinery locations for transition to Digital measurements and control systems along with overhaul of PLC and DCS systems at large scaleManaged Project CAPEX and R&M procurement worth 1500+cr as lead for Mech and Instr. procurement at Mathura RefineryLed Change management projects, notably first of its kind Rim seal Fire protection system implementation project worth 100+ cr. on Live Class A product tanks to ensure on time and safe completion.