Who is Ananth Kumar? Overview
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Ananth Kumar is listed as Quality Assurance Office ( Meta) at TDCX, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Ananth Kumar.
Ananth Kumar previously worked as Quality Assurance Officer(Meta) at Tdcx and Account Specialist @ Facebook at Tdcx. Ananth Kumar holds Master Of Business Administration - Mba, Business Administration And Management, General from Asia E University.
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TDCX
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Profile bio
About Ananth Kumar
Experienced Account Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Sales, Customer Experience, Fraud Investigations, Social Media, and Customer Service. Strong customer success and support professional graduated from Asia e University.
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Ananth Kumar's current company
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7 roles
Ananth Kumar work experience
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Quality Assurance Officer(Meta)
Current- Performs all channel Monitoring to evaluate employee’s behavior and customer service.- Performance and compliance with the company policies and business laws and regulations.- Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities. - Prepares and analyzes internal and external.
Jan 2022 - Present
Account Specialist @ Facebook
>Handling advertisers in South Asia (India, Pakistan, Bangladesh and Sri Lanka) + Cambodia & Myanmar.>Customizing digital marketing plans and market insights for advertisers ranging from all industries in social media platform and others.>Managing portfolio's with combined revenue of more than $1millon USD>Liaise closely with the vendors to ensure all.
Jan 2019 - Dec 2021
Snr Business Support Analyst
> Prepare, collate and submit reports for Country Manager in monthly and quarterly basis.> Presentations and reports to support Commercial management in business reviews> Generating reports for Malaysian Custom Department as requested> Manage merchant Database- Over 6k Database> Maintaining Salesforce system as Master User> Conduct weekly/Monthly training.
Jan 2015 - Aug 2018
Sea Account Manager
> Manage top seller portfolio’s in SEA region> Focal point for seller’s in Singapore, Malaysia and India> Achieving revenue targets set by KPI’s by PayPal> Optimizing merchant’s website by providing PayPal Solutions and through marketing initiative> Reports bi-weekly and monthly basis demonstrating revenue growth for clients and risk.
Oct 2012 - Jul 2014
Fraud Buyer Analyst
> Investigating fraudulent transactions, emails, account creation which involves PayPal customers> Attend to escalations generated by the system or team member by providing acceptable resolution.> Audit and review reports and contribute to metrics production> Verify charges whether its confirmed fraud or valid charges and also to ensure accurate analysis.
Mar 2011 - Oct 2012
Team Lead
- Lead Team discipline & Mentor and coach team members
- Manage day-to-day manpower administration and planning, workflow scheduling, and inter- departmental communication to ensure safe, smooth and efficient operations
- Maintains confidentiality of the Bank’s customers and data.
- Monitor and respond to incoming calls/emails/social media platform/written correspondences for escalation purpose
- Managing a team of 8-10 headcounts
- Coach and train agents on bank products- Conduct 1:1 with agents on process improvement and call improvement
Jan 2006 - Jan 2011
1 education record
Ananth Kumar education
FAQ
Frequently asked questions about Ananth Kumar
Quick answers generated from the profile data available on this page.
What company does Ananth Kumar work for?
Ananth Kumar works for TDCX.
What is Ananth Kumar's role at TDCX?
Ananth Kumar is listed as Quality Assurance Office ( Meta) at TDCX.
Where is Ananth Kumar based?
Ananth Kumar is based in Singapore, Singapore, Singapore while working with TDCX.
What companies has Ananth Kumar worked for?
Ananth Kumar has worked for Tdcx, Global Blue, Paypal, and Hsbc.
How can I contact Ananth Kumar?
You can use AeroLeads to view verified contact signals for Ananth Kumar at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Ananth Kumar attend?
Ananth Kumar holds Master Of Business Administration - Mba, Business Administration And Management, General from Asia E University.
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