Anantha Krishna Email & Phone Number

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Responsibilities and major achievements:• Drive transformation programs and change initiatives across PDU Radio from definition to deployment• Set a communication strategy for the change initiatives/programs in focus and ensure its execution• Drive Digitalization (Transformation) in enabling the mindset, opportunities across E2E , future roadmaps• Communicate, coordinate, and align with relevant stakeholders, both inside and outside PDU Radio• Contribute in driving internal efficiency and effectiveness, through improvements and process optimization within and across functions/units, programs and value flows• Coach and support the organization with lean and agile principles and ways of working (Continues improvements and Impediment handling)Key Achievements:• successfully designed, developed, and deployed the Transformation Anatomy tool (To capture the long term, strategic key initiatives and actions. Created automated reports and dash boards using Analytics in Microsoft IT tools• Successfully executed and delivered a high-quality report on PDU Radio 2025 strategy assessment• Continue to drive the digitalization (Transformation) focus area involving PDU Radio Sectors and Governance areas• Drive continues improvements and Impediment handling within PDU Radio

Stockholm, Stockholm County, Sweden

Responsibilities and major achievements :• Operationally responsible for (Radio portfolio products) Global customer support operations• Responsible for Customer support Performance of all Radio NWs (5g/4g/3g/2g)• Site strategy , competence management , Financial setup and tracking • Multi PDU/DNEW & SDU hub operations • 5G customer support readiness & Radio ( 4g/3g/2g and BI) new products support readiness • Responsible for the quality of technical handling in Emergencies for the Domain’s products• Responsible for managing the Global Support function for the defined domain, including forecasting, dimensioning, and assignment management • Securing the quality and performance of CSR handling for cases handled under the Global Domain Assignments• Define the competence requirements for Domain Experts within the specific domain and for securing the quality of the certification process• Responsible, in conjunction with SDUs and MAs, for securing the CS delivery strategy • Maintain the E2E competence inventory for the specific products within the customer support to maximize collaboration• Responsible to provide feedback to PDU’s / Radio product quality and ease of deployment • Execution of Supportability and Serviceability assignments Key achievements – • Created One Radio team mindset within different PDU and SDU organizations resulted in resource efficiency across the teams• Cross PDU colloboration• Successfully implemented DU level ERS support strategy for MSRBS / MSMM support efficiency • Successful in setting up & contributed towards stabilization of consolidated Radio Line Organization within SDU ‘s • Contributions towards 5G plugin & 5G readiness• Driver for Radio Domain – Customer support transformation program• Developed & coached high performing teams and program managers• Successfully integrated & aligned 2g/3g/4g platforms into customer support ways of working• Successful in executing the SDU ‘s Radio cross competence strategy

Stockholm County, Sweden

Responsibilities and major achievements :• Operationally responsible for (Radio portfolio products) Global customer support operations• Responsible for Customer support Performance of all Radio NWs (5g/4g/3g/2g)• Site strategy , competence management , Financial setup and tracking • Multi PDU/DNEW & SDU hub operations • 5G customer support readiness & Radio ( 4g/3g/2g and BI) new products support readiness • Responsible for the quality of technical handling in Emergencies for the Domain’s products• Responsible for managing the Global Support function for the defined domain, including forecasting, dimensioning, and assignment management • Securing the quality and performance of CSR handling for cases handled under the Global Domain Assignments• Define the competence requirements for Domain Experts within the specific domain and for securing the quality of the certification process• Responsible, in conjunction with SDUs and MAs, for securing the CS delivery strategy • Maintain the E2E competence inventory for the specific products within the customer support to maximize collaboration• Responsible to provide feedback to PDU’s / Radio product quality and ease of deployment • Execution of Supportability and Serviceability assignments Key achievements – • Created One Radio team mindset within different PDU and SDU organizations resulted in resource efficiency across the teams• Cross PDU colloboration• Successfully implemented DU level ERS support strategy for MSRBS / MSMM support efficiency • Successful in setting up & contributed towards stabilization of consolidated Radio Line Organization within SDU ‘s • Contributions towards 5G plugin & 5G readiness• Driver for Radio Domain – Customer support transformation program• Developed & coached high performing teams and program managers• Successfully integrated & aligned 2g/3g/4g platforms into customer support ways of working• Successful in executing the SDU ‘s Radio cross competence strategy

Stockholm, Stockholm County, Sweden

• Project Planning, steering Reporting, Project performance, Regional communication• Customer Weekend work, on-site requests, remote support request planning and execution• Customer Escalation handling • Operational efficiency projects (Time to find a fault )• Contribution to Agile Transformation from design and Maintenance perspective• Project Financial planning and follow up• Operational performance management• Driver for integrating PLM project into WRAN TIER2• Driver for Transformation of Customer Support Operations • Driver for PDU RBS change management project• New release transfer / post GA responsible• STP planning

Ireland

global delivery center in Ireland played an important role in Wireline solutions deployments on a global Ericsson. GSDC Ireland is a Wireline 2nd Line Support centre for Global Ericsson products like AXE, AXD301, IS BLADE and solutions Engine Integral 3.1, Telephony softswitch solution and BT21C.2nd Line Support Services provided towards our global customer base through from our delivery Centre in Dublin. • Customer Service Request (CSR) handling, this involved resolving / identifying faults in both hardware and software on Live Operator Sites. • Localize software and hardware faults and raise / initiate trouble reports (fault reports) to the relevant design units• Recovery of network outages and traffic disturbances• Emergency Support (including support via remote access)• Participation in preparation, installation, verification and/or advising of solutions/upgrades/updates in live networks, through project activities• Remote troubleshooting for EIN3.1/TSS customer projects

Stockholm, Stockholm County, Sweden

• Transfer AXD301 product/technology from Ericsson to Wipro.• Development of life cycle model.• Work assignment /Monitoring / Performance• TR Quality control• Risk management• Prepare Implementation proposals on all enhancements

New Delhi, Delhi, India

• Highly involved in analysis, design and development, of AIPM queue functionality and regression testing AIPM queues comparing with the UNIX messages queues.• Extensive development in C (IPC, Socket programming) & Solaris UNIX (Inter process communications)• Design,development & Integration of Service control point (SCP) database for Local number Portability (LNP).• Extensive development in C (IPC, Socket programming) & Solaris UNIX (Inter process communications)

Master'S Degree, Customer Support Operations & Program Management

Msc (Tech), Fiber Optics Communications, A (Distinction)