To adhere and process, as per the instruction in documented procedures. Identifying errors in documentation received and follow up for closure of the same Established and maintained relationships with Front Officers to ensure smooth alignment with process and quick completion of work. To ensure that all transactions/activities are effectively processed within SLA. Monitoring the mailbox and responding to the mails regularly to ensure centralized communication and streamline the flow of information. To ensure processing errors are identified and reported on time. Ensuring all queries related to process are sorted out on timely basis.

Reviewing and identifying errors and defects in the client's documents andeducating/assisting clients about missing or inaccurate information. Providing timely resolution for escalation and resolving issues on priority within short turnaround time (TAT)Understanding the business impacts and work towards attaining 100% accuracy.Provided external support to the team as subject matter of expert. Generating process improvement ideas and sharing best practices.