Current Job profile:1) Underwriting – Broker & Retails ChannelsFunctional/ Operational Responsibilities: Manage the Underwriting team which is responsible for reviewing client’s Mortgage loan (Purchase and Re-mortgage) up to £750,000. Review pay slips & bank statements; perform income calculations and KYC checks ensuring all documents are thoroughly validated before rolling out the offer Manage MQAT team which involves in performing quality assessments of the cases and ensure prompt & accurate feedback is provided to the users. Continue to monitor Critical to Quality metric of the process, review feedbacks & share coaching logs with concerned underwriters. Adhere to a structured run wise workflow reports and allocate resources based on volume inflow in order to ensure 50% of D1 cases are processed  Automated the manual document reviewing activity within Underwriting process. BOT’s have been deployed which were capable of summarizing the vital information from multiple documents thus improving SLA from Day 5 to Day 2 along with 7 FTE benefit Stakeholder Management: - Continuously engage with stakeholders to discuss on volume trends and plan the capacity based on the volume forecast. Discuss customer feedbacks and share action items on improving quality scores  AOM Champion: - Drive AOM (Active Ops Management) activity every week for entire OBM team, conduct loading meetings and questions managers on various tasks such as in work in /workout, diverted etc.,during variance meetings  CSR Champion: - Drive CSR (Company Social Responsibility) activities by connecting with NGO schools in organizing various social responsibility activities such as distributing stationary, teaching NGO school kids etcUK Payment Operations (2013-2019)1) Rapid Response Team (Financial Crime Specialists)2) UK Electronic & Manual Payments and FX processing3) Investigations/Enquiries4) Nostro Accounts Reconciliations & Settlements

Responsibilities The primary responsibility is to manage the operations floor on a day to day basis covering 43 associates that include Team Members, Sr.Team Members and Team Developers along with 5 Front Line Managers.  This involves ensuring productivity is maximized through supervision, analysis and feedback of associate performance data on a periodic basis. Maintain maximal productivity in terms of SLA compliance and improve metrics like Quality and Turnaround Time. Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly formal 1:1 with direct reports. Track metrics around quality and productivity and ensure data authentication by identifying and fixing concerns. Encourage associates in identifying and implementing process-related improvements. Scheduling monthly process review calls with Line of business to discuss on teams performance. Providing periodical reports in necessary formats as demanded. People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition Managed Asia and EMEA Investigations team which deals with the queries comprising of amendments, cancellations, duplications, unable to apply credit and debit considering their behavioral score and various factors affecting the customers and specially dealing with currency payments and sending the required letters of final demand to the customers giving them a considerable time to bring back their account into credit. Ensured that the team does a thorough follow up with the correspondent banks pertaining to the credit or debit entries on the Nostro Accounts and are not un-necessarily suspensed at the end of the month.

Managing High Net Worth Individual Customer (HNI) accounts for maximum profitability and long-term sustainability with keen focus on returns for capital investment. Handling foreign currency accounts for NRE’s, NRI’s and NRO accounts without loosing focus on individual account preferences and sustainability for gains in the long term for capital re-investment for maximum profitability.

Handling inbound and outbound payments for GBP, EUR and Multi-Currencies along with their respective charges

Trained to know the banking transactions of the customers of UK with the process called EPS (Electronic Payments Services) comprising of amendments, cancellations, duplications, unable to apply credit and debit. Key Results Areas: Dealing with the payments of HSBC Bank, amending the payments considering their behavioral score and various factors affecting the customers and specially dealing with currency payments and sending the required letters of final demand to the customers giving them a considerable time to bring back their account into credit. Handling escalated calls and resolving customer queries over phone.Value Added Work:Initiation in making the procedures simplified by the usage of flow charts. Initiated the idea of creating and implementing ‘MACROS’ which has improved the productivity of the PE’s tremendously.Instrumental in creating a document that gives information of all GBP correspondents across the globe.

Was trained on the job towards understanding the process for eVoice, Compaq, Pagoo, Mypoints, VOIP and Priceline; Projects / Training Undertaken:Transitioned the Pagoo process successfully to Hyderabad.Work involving checking the connectivity and stabilizing the process looking into cost benefit and effective time frames