As a Professional Services Consultant at Certainti.Ai, I am dedicated to providing exceptional consulting services to our clients, ensuring their success in leveraging our AI-powered solutions. My responsibilities include:Collaborating with clients to understand their unique business needs and challenges.Advising clients on the implementation and optimization of Certainti.Ai's AI-driven tax consultancy solutions.Providing hands-on support and guidance throughout the deployment process, from initial setup to ongoing maintenance.Conducting training sessions and workshops to educate clients on best practices and maximize their utilization of Certainti.Ai's platform.Serving as a trusted advisor to clients, offering strategic insights and recommendations to enhance their tax consulting processes.Acting as a liaison between clients and Certainti.Ai's product development team, advocating for client needs and contributing to product enhancements.Continuously monitoring and evaluating client satisfaction, addressing any issues or concerns promptly to ensure a positive client experience.Keeping abreast of industry trends and developments in AI and tax consultancy, incorporating relevant insights into client engagements.I am passionate about helping organizations unlock the full potential of AI technology to drive business growth and efficiency. If you're interested in learning more about how Certainti.Ai's solutions can transform your tax consultancy processes, feel free to reach out to me.

As a Senior Quality Analyst, my key role is to ensure the deliverable's have continued to meet or exceed the quality targets. All associates were 100% compliant to process quality norms at all times.Ensuring the quality feedback reached the associates on time and are documented, error analysis is made and the root causes are found, training / refresher sessions are conducted based on the outcome of error analysis are some of my other key responsibilities. Taking care of Reports.

As a Quality Analyst, my key role is to ensure the deliverables have continued to meet or exceed the quality targets. All associates were 100% compliant to process quality norms at all times.Ensuring the quality feedback reached the associates on time and are documented, error analysis is made and the root causes are found, training / refresher sessions are conducted based on the outcome of error analysis are some of my other key responsibilities.

Monitoring the team’s performance and handle calls with the client with the action points to improve the team’s performance.Have done appraisal for team members to motivate and retain them by goal setting and growth aspects in the company. Took care of the adherence and absenteeism of my team to make sure the requirement is met on a daily basis.