Assisting the General Manager in meeting the strategic goals of the establishment.2) Officiate as General Manager during his absence.3) Quality Audit champion for the hotel. Responsible to ensure that whole property is brand compliant according to new brand standards.4) Implementation of strategies aimed at cost minimization, productivity maximization without reduction of Quality Standards.5) Monitor guest questionnaires and GSI results to identify shortfalls and remedy service issues.6) Oversee the inspection of VIP rooms and suites.7) Implement and maintain training systems to ensure that associates have the framework and skills to perform their jobs efficiently and effectively.8) Implementation of up selling incentive schemes at Front Desk, reservation and airport services.9) Participate in the preparation of budgets, forecast & monthly outlook reports.10) Oversee optimizing of Revenue Management systems

1) Assisting the General Manager in meeting the strategic goals of the establishment.2) Officiate as General Manager during his absence.3) Quality Audit champion for the hotel. Responsible to ensure that whole property is brand compliant according to new brand standards.4) Implementation of strategies aimed at cost minimization, productivity maximization without reduction of Quality Standards.5) Monitor guest questionnaires and GSI results to identify shortfalls and remedy service issues.6) Oversee the inspection of VIP rooms and suites.7) Implement and maintain training systems to ensure that associates have the framework and skills to perform their jobs efficiently and effectively.8) Implementation of up selling incentive schemes at Front Desk, reservation and airport services.9) Participate in the preparation of budgets, forecast & monthly outlook reports.10) Oversee optimizing of Revenue Management systems

1) Pro-actively identify and analyze business opportunities from a net profit standpoint and make the appropriate business decisions e.g. comparing leisure business with a business meeting with rooms.2) Work closely with the revenue manager on key strategic issues such as channel performance, ROI of promotions etc and ensuring that data entry and output is “clean” in all relevant Starwood systems such as the Online Revenue Plan3) Help Rev Manager to ensure optimal Market mix, Pricing, Forecasting and Budgeting for all, specifically focusing on Corporate, groups and retail.4) Coordinate with Sales Managers on rate/inventory suitability of all potential group business. Oversee the management of Group Block activity. Ensure that group cut-off dates, Rooming lists, group block activity (i.e., pickup, wash) are being well managed.5) Help rev manager to monitor to maintain consistency with property level inventory strategies and align with Starwood’s Best Available Rate (BAR) pricing philosophy. Analyze channel performance both, Starwood Channels (brand website, GDS, hotel Direct) and third parties.6) Thrives under pressure of handling various operational situations and has supervisory/managerial experience in current role.

1) Being a Pre-Opening lead, Established and set the department, Hotel and its function as per the standard required by Shangri- La. 2) Strategic planning & action for the requirements.3) Guest Handling and Public Relationship4) Handling VVIP guests5) Tracking and Maintaining the Guest History Files6) Guest Retention7) Night auditing8) Preparation of critical path and action plan for the department9) Re-structuring and modification of SOP as per our Hotel