Planification of the commercial strategy and the company Development planProcess reviewing, errors identification and the plan to fix them, customer retention on purchase matters to improve the company commercial focusCustomer Service / account executiveProspecting Invoice conciliation on pending paymentsInvoice process concierge and resources optimization.Mapping processProcess documentation: administrative, management and operational.Internal purchasesMeeting mediator on follow ups for internal and external employees Supplier contract administratorOn boarding and training of new employeesHuman resourcesOptimization and automatization of internal process in Order to reduce time and the process of production line Contract creation and non-disclosure agreementFinal product supervision Different areas supervision Development On quality controls, cost, price for project and generals.

Responsible of the purchases and logistic department (national and international).A charge of buying electronics products for the ecommerce channel based in our weekly and monthly forecast.-Problem Solver on purchase/logistics processes.-Searching for growing processes in international markets. -Development of internal processes in Order to reduce time of arrival and costs.-Controlling payments with suppliers.-Contribution On designing new products for the different platforms.-Negotiating conditions with suppliers.-Always looking to growth our credit lines with international suppliers (Hong Kong, Singapore, USA, India).-Creation of new commercial alliances.-Development of internal metrics to facilitate the decision making.-Skills On negociations, easy comunication and analisys.

-Account Management with USA Customers (B2B)-Quote creator-Getting Special Bids for customers according to business needs. -Customer Service-Issue Resolution

Team leader On Order entry process and customer service for Net App USA (hardware and software).Problem resolution.Process supervisor for quality and customer experience.Customer service for urgent matters.Creation of Internal metrics.Decision maker.

Acted as the primary liaison for communication with over 6 insurance companies and vendors. • Delivered exceptional service to more than 120 patients per month, addressing billing inquiries and resolving issues promptly, resulting in a considerable increase in patient satisfaction. • Conducted initial questionnaires for over 60 prospective egg donors monthly, assessing eligibility and gathering critical health information • Facilitated ongoing communication with at least 15 approved egg donors per month, addressing inquiries, providing updates, and offering support throughout the donation process. • Coordinated appointments for medical evaluations, hormone treatments, and egg retrieval procedures for approved donors, ensuring timely and efficient scheduling. • Implemented an appointment tracking system that improved scheduling accuracy and minimized patient wait times. • Conducted daily cash and CC reconciliations and kept a track of the sales of the month.

Metric development for the correct decision making for directives in the customer care area. Created documentation for mapping On customer care and Order entry process. Post Sales