Ana Paula Pous Email & Phone Number

Houston, Texas, United States

Managed, supported and mentored a team of Seventeen Logistics Coordinators on the Transportation Customer Service team. My responsibilities included: • Using creative way to motivate the team to meet quarterly goals to reduce additional cost• Build customer rapport to service their accounts at a high level• Manage payroll requirements, such as paid time off and approving timecards• Implement process improvements that were custom to each customer account… Show more Managed, supported and mentored a team of Seventeen Logistics Coordinators on the Transportation Customer Service team. My responsibilities included: • Using creative way to motivate the team to meet quarterly goals to reduce additional cost• Build customer rapport to service their accounts at a high level• Manage payroll requirements, such as paid time off and approving timecards• Implement process improvements that were custom to each customer account requirements• Collaborate with accounting, IT, operations, safety and claims departments• Coordinate team building events to promote a team orientated environment• Execute performance reviews that motivate the team to utilize their strengths and create strategies to improve their weaknesses• Coach and Mentor the team to find what they enjoy and help them reach their professional goals Show less

As a Training & Development Manager, I worked closely alongside the Human Resources department to ensure we were hiring the right candidates for the organization. My responsibilities included: • Conduct employee surveys and interviews• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create training strategies, initiatives, and materials• Recruit New Candidates• Host… Show more As a Training & Development Manager, I worked closely alongside the Human Resources department to ensure we were hiring the right candidates for the organization. My responsibilities included: • Conduct employee surveys and interviews• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create training strategies, initiatives, and materials• Recruit New Candidates• Host Multiple Interviews Weekly• Create an entertaining onboarding process for the company’s new hires• Coordinate and monitor enrollment, schedules, costs, and equipment Show less

I was promoted to Training and Development Coordinator to help establish a formal training schedule and create training manuals for continuing education and onboarding new employees. My responsibilities included: • Develop a schedule to assess training needs by consulting with management• Create a fun and creative learning environment • Create training manuals and protocols • Test and review created materials• Maintain a database of all training materials• Instruct… Show more I was promoted to Training and Development Coordinator to help establish a formal training schedule and create training manuals for continuing education and onboarding new employees. My responsibilities included: • Develop a schedule to assess training needs by consulting with management• Create a fun and creative learning environment • Create training manuals and protocols • Test and review created materials• Maintain a database of all training materials• Instruct employee training and onboarding• Conduct training through new materials• Review employee performance and learning Show less

As a Logistics Coordinator, I was responsible for managing 10-20 customer accounts to ensure the delivery of their products arrived at their final destination within the allotted time. My responsibilities included: • Managing the timely pick up and return of cargo containers from the Port of Houston and rails in Dallas• Coordinated 200-300 containers deliveries weekly and worked alongside the dispatch operations team to ensure drivers pick up and deliver within a required timeframe•… Show more As a Logistics Coordinator, I was responsible for managing 10-20 customer accounts to ensure the delivery of their products arrived at their final destination within the allotted time. My responsibilities included: • Managing the timely pick up and return of cargo containers from the Port of Houston and rails in Dallas• Coordinated 200-300 containers deliveries weekly and worked alongside the dispatch operations team to ensure drivers pick up and deliver within a required timeframe• Ensured that invoicing was complete in a timely manner by communicating with the Accounting department• Met weekly and quarterly goals as to avoid additional cost to the company• Built customer rapport to ensure streamlined communication and reduce delayed deliveries• Communicated with terminals, steam ship lines, brokers and forwarders to resolve any delays in container deliveries• Coordinated with internal departments to brainstorm creative and innovative ideas to create process improvements Show less

As an Air Monitoring technician, I utilized by leadership and time management skills to ensure that the employees were meeting daily objectives within a timely manner. My responsibilities included:-Responsible for taking asbestos and lead air and physical samples to the Lab-Worked in Industrial Plan environments-Met Safety protocols that were custom to each plant site-Supervised the workers to ensure they completed their projects on time-Communicated to their supervisors of… Show more As an Air Monitoring technician, I utilized by leadership and time management skills to ensure that the employees were meeting daily objectives within a timely manner. My responsibilities included:-Responsible for taking asbestos and lead air and physical samples to the Lab-Worked in Industrial Plan environments-Met Safety protocols that were custom to each plant site-Supervised the workers to ensure they completed their projects on time-Communicated to their supervisors of any problems that could injure the workers-Prepared research material but documenting daily tasks to help create process improvements Show less

Pasadena, Texas

As a Member Services Manager, I was to ensure that employees were meeting monthly sales goals and that customers were being treated respectfully at all times. My responsibilities included:-Supervise a team of 20 employees at a time that included massage therapists, estheticians and guest services representatives-Interview and hire new employees-Train new employees to ensure they can complete their job successfully-Manage and delegate day to day duties to each specific… Show more As a Member Services Manager, I was to ensure that employees were meeting monthly sales goals and that customers were being treated respectfully at all times. My responsibilities included:-Supervise a team of 20 employees at a time that included massage therapists, estheticians and guest services representatives-Interview and hire new employees-Train new employees to ensure they can complete their job successfully-Manage and delegate day to day duties to each specific role-Build relationships with customers to ensure their health needs are being met Show less

Bachelor'S Degree, Environmental Management, 3.7 Gpa

Associate'S Degree, General Studies, 3.2 Gpa