IT Specialist and Office Administrator: Plans, organizes, controls the District’s information technology services program in support of future-ready classrooms and student centered learning environments. Coordinates the selection and implementation of computing platforms, mobile devices and applications, and related technology for the District’s instructional and administrative needs; responds to short and long-term administrative and instructional technology needs.

Managed and supervised the work of a group of volunteer translators working virtually to improve communications with communities during and after humanitarian crisis response efforts by eliminating linguistic barriers that can impede vital relief efforts.

Interpreter /Translator: Performed simultaneous two way English – Spanish verbal interpretation of parent/teacher meetings, Individual Education Plan (IEP) meetings and school meetings. Translated Psycho-Educational and IEP reports, district and school documents.Instructional Assistant and Support:Prepared daily lesson plans. Taught small groups of limited or non-English speakers. Provided training and technical support on computers, mobile devices and peripherals.

HSC Communications Director and Web Master: Edited and developed content for the Guadalupe Home & School Club website. Coordinated the HSC Web transfer to a new host. Administered parent contact database and domain email account for board members and chairpersons.Designed and maintained the GHSC newsletter. Created the GHSC knowledge database and trained volunteers.

Senior Technical Support Consultant: 2003 – 2004:Worked with clients to resolve complex high priority problems in Supplier Relationship Management Module (SRM). Worked with SAP Development Support to ensure resolution to customer satisfaction. Trained new Technical Support Consultants. Coordinated the IDES SRM 3.0 Test System project for the Irish office.Global Technical Support Consultant: 2001 – 2003:Analyzed and resolved problems reported by clients in SRM. Researched… Show more Senior Technical Support Consultant: 2003 – 2004:Worked with clients to resolve complex high priority problems in Supplier Relationship Management Module (SRM). Worked with SAP Development Support to ensure resolution to customer satisfaction. Trained new Technical Support Consultants. Coordinated the IDES SRM 3.0 Test System project for the Irish office.Global Technical Support Consultant: 2001 – 2003:Analyzed and resolved problems reported by clients in SRM. Researched problems in the worldwide Knowledge Database for precedent. Accessed clients’ systems remotely to isolate root cause(s) – configuration error, user error or software flaw. Test self-developed fixes in the test environment before moving fix to client system. Escalated critical support issues as necessary. Participated in the implementation of the IDES SRM 1.0 Test System for the Irish office. Show less

Functional expert in the Sales and Distribution module of SAP and in all Order Management processes. Tested new functionalities in SAP upgrades. Diagnosed, documented and worked with I.T. to correct anomalies disrupting order management and fulfilment processes. Tested new business processes in SAP. Trained colleagues. Performed all duties below for Latin America, EMEA and Asia-Pacific accounts as needed.• Maintained license database for Latin America and Asia-Pacific.• Established… Show more Functional expert in the Sales and Distribution module of SAP and in all Order Management processes. Tested new functionalities in SAP upgrades. Diagnosed, documented and worked with I.T. to correct anomalies disrupting order management and fulfilment processes. Tested new business processes in SAP. Trained colleagues. Performed all duties below for Latin America, EMEA and Asia-Pacific accounts as needed.• Maintained license database for Latin America and Asia-Pacific.• Established new accounts including carrier information, credit terms and pricing.• Reviewed customers’ license and shrink-wrap orders and return requests (manual and electronic) to ensure compliance with Adobe’s selling terms and programs.• Resolved customer queries.• Worked with customers, Sales, Credit, Pricing and Manufacturing to resolve issues slowing order fulfilment. Show less