Ana Paula De Oliveira Email & Phone Number

19 years of experience in the banking industry, having collaborated directly over this time in the areas of relational and products marketing, retail commercial back office and retail credit acceptance, operations and collenction management, after-sales corporate portfolio, corporate credit risk analysis , corporate credit policies, and in the last 7 years in Non-Financial Risks, covering in its scope the coordination of the following topics: internal controls, operational and technological risk, socio-environmental risk, integrated risk management, risk culture, business continuity plan, supplier/third party homologation. Strong interaction with senior management, related areas of shareholders' offices, other areas of the Organization, internal and external auditors and regulatory supervision. In-depth in Brasilian regulatory knowledge aimed at mitigating several risks, with emphasis on the resolutions/circulars published and/or issued by the Central Bank of Brazil: 2,554/1998 | 2,682/1999 |3,467/2009 |4,327/2014 | 4,553/2017 | 4,557/2017 | 4,658/2018 | 3,979/2020. Keywords: Non-Financial Risks, Internal Controls, Operational Risk, Risk Appetite Statement, RAS, Internal Policies, Governance, Operating Loss Base, Social-environmental Risk and Responsibility, Risk Culture, Supplier Management, Supplier Homologation, Business Continuity Plan, LGPD, Training, Consulting, Processes, Procedures, Projects, Integrated Risk Management, People Management, Compliance, Reputation Risk, Leadership, Internal Audit, External Audit, Regulations, Central Bank, Automaker Bank.