Ana Pena Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

London, England, United Kingdom

- Responsible for M&E department- Ensure budgets are being met monthly- Training new staff members - Secure event details of 2 different properties and share them with relevant departments- Cross sell spaces based on client requirements of location and budget- Assist Adam House’s General Manager- Secure payments and carry out forecasting on weekly basis- Review daily pickup and prepare forecast

London, England, United Kingdom

- Managed dome bookings for afternoon tea and dinners- Organised all online platforms for dome sales, maximizing sales and revenue

London, United Kingdom

- Trained new team members- Major accounts management- Converted 73% of the department business- Managed 5-days corporate meetings, BBQ parties, private events and dome bookings- Worked with Delphi, Opera PMS, Venue Directory, CVent, Open Table, Fever Up and Book a Table

London, Londres, Reino Unido

London, United Kingdom

- Convert bookings and reach monthly targets;- Pick up business on the books and do reconciliation;- Oversee end-to-end of corporate events and Christmas parties;- Train new staff;- Posted in Protel and dealt with bookings in Delphi.

London, United Kingdom

- Managed key accounts for events;- Utilized Delphi and Opera PMS for details, payments, and accommodation;- Negotiated prices from new enquiries;- Converted new clients into regular ones.

London, United Kingdom

- Effectively prepare Booking Event Orders, changes and details, including accommodation (Opera PMS) for 15 meeting rooms- Successfully establish and develop relations with all the main accounts and clients of the hotel- Converted show-rounds on site into new businesses, repeated businesses and up-sales

London, United Kingdom

• Converted enquiries for conferences and events into high levels of customer service satisfaction;• Coordinated with different departments their roles for the success of the events;• Interacted with clients and agents from pre-event to post-event;• Utilized Delphi and Opera PMS for details and managing bookings to ensure maximum precision.

Lisbon, Portugal

- Managed stock control, accounting, online sales and website.- Responsible for direct sales.

Lisbon, Portugal

Fado tours, which included the history of Lisbon and Fado (traditional Portuguese music).

Macao

• Organized Macau Fashion Link - Pop-Up Shop and performed post-analyses of its success;• Promoted the brand and events among designers and media;• Oversaw on-line sales, promotion and control of stock in foreign e-Shops.

Portugal

• Conducted fashion productions for magazines and commercial ads;• Executed make-overs, chromatic analyses, personal shopping and personal styling;• Authored fashion consultancy articles for Portugal's most popular web portal.www.facebook.com/anapenaconsultoradeimagem

Portugal

• Negotiated with suppliers and clients;• Generated brand awareness through media and social network;• Created the company’s design and concept.

Portugal

• Managed clients' accounts;• Developed a good communication between creative and writer;• Created and developed entertainment activities.

Portugal

• Organized and participated in diplomatic events;• Executed administrative tasks;• Translated from English to Portuguese and vice-versa.

Post Graduation, Event Management, 2014/2015

Activities and Societies: World of Hospitality - World Cruise Event Planning; MICE; Yield; Wine & Bar

Post-Graduation, Communication And New Technologies

Network society; Leadership; Digital Marketing;Internal and External Communication

Graduation, Business Communication, 16

- Business Communication, Public Relations, Marketing, Advertising; - 3rd year attended in New York, USA with 2 internships: 1st semester.