Anita Alves Email & Phone Number

Perth, Wa, Au

Fremantle, Western Australia

Control daily cash, petty cash and sales.Responsible for managing POS system.Direct hiring, training and rostering of front staff.Managing customer service – ensuring high levels of customer service and satisfaction (Kazoomies is currently ranked #1 best restaurant in Fremantle on Trip Advisor).Ordering of restaurant supplies and assisting with budgeting and cost control.

Fremantle, Wa

- Prepare time sheets and wage calculations send payroll to Xero and process payment of wages for the entire company. Upload wages payments to bank for owner to authorise.- Answer telephone, take reservations and assist customers with their enquiries.- In charge of functions and group bookings.- Managing the internal email system.- Reconcile cash sheets.- Maintain employee records, wages records.- Order the supplies for the restaurants, control the cost of supplies'… Show more - Prepare time sheets and wage calculations send payroll to Xero and process payment of wages for the entire company. Upload wages payments to bank for owner to authorise.- Answer telephone, take reservations and assist customers with their enquiries.- In charge of functions and group bookings.- Managing the internal email system.- Reconcile cash sheets.- Maintain employee records, wages records.- Order the supplies for the restaurants, control the cost of supplies'. Dispatch orders to all stores. - Direct hiring, training, and scheduling of food service personnel.- Investigate and resolve complaints concerning food quality and service.Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.- Comply with all health and safety regulations.- Review and monitor, with bookkeeper or other financial personnel, expenditures to ensure that they conform to budget limitations.- Calculate sales projections and budgets for food, labour and other P&L items.- Work to improve Performance.- Perform other duties as assigned by owner. Show less

Douro River

Check-in and check-out procedures, guest service, meet and greet guests and attend their requirements, order new stock, communicate with suppliers and deal with invoices. Opening of Douro Spirit ship (May 2011), operated by Uniworld Boutique River Cruises.

Customer service (both to guests and members of the Spa), treatments booking, products sales, light meals service at “Juice Bar”, and other activities inherent to a Spa and an hotel.

Internship at Walt Disney World Company.“Advanced Studies in Hospitality Management";"Merchantainment" activities, cash deposit, “package pick-up”.

Bookkeeping And Accounting, Certificate Iv

Level Iv, Hospitality Management

Activities and Societies: - Main Subjects: Front Office, Revenue Management, Housekeeping and Laundry Service, Marketing, Economics.

Graduated, Tourism

Activities and Societies: - Main Subjects: Introduction to Tourism, Geography, Law in Tourism, Tourism Animation, Travel Agencies.

Erasmus, Tourism

Activities and Societies: Dirección y Gestión de Personal, Organización y Gestión de Empresas, Transporte Turístico, Técnicas Cualitativas.