Ana Piragic Email & Phone Number

Zagreb, Croatia

◦ Responding promptly and professionally to client inquiries, ensuring effective resolution of concerns.◦ Handling and resolving customer complaints, striving to enhance customer experience.◦ Meticulously documenting interactions and information in the CRM system following established procedures.

◦ Remote freelance work through UpworkPastoral is a United Nations incubated regenerative farming venture delivering simple agriculture data to low-income livestock farmers, increasing profit & lowering environmental impact.◦ Managed relevant social media channels (LinkedIn, Twitter, etc.), including creating and scheduling social media posts, monitoring engagement and analytics, and staying up-to-date on industry trends and best practices◦ Analyzed social media analytics to identify trends and opportunities for improvement.

Remote

Zagreb, Croatia

Founded near Barcelona in 2007, Camaloon was the European leader in the customisation of everyday products, with top quality custom goods being produced and shipped daily all over the world.• Identified the right contacts in B2B target audience and created targeted lead lists for marketing and sales campaigns.• Built contact information by leveraging online tools and various data resources.• Handled data collection and organization effectively and efficiently mainly by utilizing CRM.• Continuous research into B2B competition, market trends and news relevant to the manufacturing industry.

Zagreb, Croatia

IntechOpen is the world's leading publisher of Open Access books. Built by scientists, for scientists.◦ Was responsible for content management and copywriting.◦ Writing, editing, and publishing text for promotional materials and communication campaigns.◦ Editing and styling of previously written material.◦ Developed a content calendar to ensure timely delivery of content to meet marketing goals.

Burnaby, British Columbia, Canada

Ritchie Bros. (NYSE and TSX: RBA) is a global leader in asset management and disposition, and the world's largest industrial auctioneer. USD 4.2+ billion of equipment sold at unreserved public auctions and online market in 2015.• B2B experience in financial services industry, with a consistent track-record of meeting and exceeding quotas while managing a range of large scale (over 500) client accounts.• Liaised with clients and top level industry leaders in the oil & gas, mining, construction, transportation and agricultural sectors across Canada and US by using expert communication skills to develop and maintain client relationships.• Achieved an average of 100% target in the first three months• Utilized CRM software to track customer interactions and develop strategies to increase sales.

Vancouver, Canada Area

Jusu Bar Inc. is one of Western Canada's leading health, wellness and lifestyle companies (Jusu acquired KP Organic Foods Ltd in Dec 2016).• Conducted market and competitor research to identify trends and opportunities for brand growth.• Carried out administrative tasks such as coordinating meetings and office communications.• Assisted in creating company brochures and campaigns.• Maintained a database of customer contact information for targeted marketing campaigns.

Richmond, British Columbia, Canada

Wescadia Foods Ltd. is a division of Premium Brands Corporation, the company offers quality products and services to small and large businesses in Western Canada.• Responsible for enlarging client base by identifying new business opportunities, maintaining professional relationships with existing clients and collaborating with sales team.• Successfully worked within strict deadlines to ensure timely orders, deliveries and consequently ‐ flawless functioning of company's daily operations with the team.• Analyzed competitor pricing and product offerings to ensure market competitiveness.

Course, Brand And Content Marketing

Successfully completed Brand and Content Marketing course. Certificate issued on behalf of IE Business School and Coursera. The course.

Course, Brand Management: Aligning Business, Brand And Behaviour

Successfully completed Brand Management: Aligning Business, Brand and Behaviour. Certificate issued on behalf of University of London.

Marketing/Marketing Management, General

Completed this course to revise my knowledge in Marketing Management. This course provided an overview and understanding of the following.

Master'S Degree (M.Sc.), Agribusiness

• Successful completion of Master of Science program with a strong research focus • Published research thesis ''The importance of cold.

Bachelor'S Degree (B.Sc.), Agricultural Economics

• Coursework program completed with a focus on financial analysis and corporate communications. • Major research project: ''Qualitative.