Ana Resende Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

• Check-in, check-out and provide friendly and professional customer service in responding to accommodationrequests.
• Answer phone calls and emails.
• Keep the hotel compendium up to date.
• Ensure all incoming reservations are checked for accuracy and entered to the hotel PMS (RMS).
• Ensure strict security procedures are followed for all cash, credit card, cheque transactions, accounting andbanking procedures, issue of keys and guest confidentiality.
• Ensure all guest… Show more

Adelaide, South Australia, Australia

• Responsible for providing local support to APSO (Asian Pacific Serviced Offices) in the day to day running of theserviced offices located at the hotel and virtual offices.
• Handle guest queries and complaints efficiently and effectively whilst providing operational support andsupervision on shift.
• Responsible for booking and setting up conference rooms for meetings and events.
• Complete necessary reconciliation and reports.
• Coordinate and oversee the running of the… Show more
• Coordinate and oversee the running of the hotel.

Adelaide, South Australia, Australia

• Provide efficient, friendly, and professional service to all guests.
• Provide training for Front Office team members.
• Ensure strict security procedures are followed for all cash, credit card, cheque transactions, accounting andbanking procedures, issue of keys and guest confidentiality.
• Ensure all incoming reservations are checked for accuracy and entered to the hotel PMS (Protel).
• Ensure all guest profiles are correct, accurate and current.
• Ensure Safe COVID-19 QR… Show more

Adelaide, Australia

• Check-in, check-out and provide friendly and professional customer service in responding to accommodationrequests.
• Answer phone calls and emails.
• Ensure all incoming reservations are checked for accuracy and entered to the hotel PMS (Protel).
• Experience working at Rockford when it was a medi-hotel. I could learn and apply all safety protocols advisedby SA Health.
• Responsible for checking guest’s preferences to provide a personalized service.
• Night auditor… Show more

Belo Horizonte E Região, Brasil

• Main responsible for the reservation sector of both hotels, answering phone calls, emails and managing thedistribution channels.
• Direct contact to hotels’ commercial sector and external customers.
• Full function accounts receivable transaction processing (including monthly billing, receipting, reconciliation,refunds, and debt collection).
• Process rooming lists and group blocks within the OPERA PMS.
• Provide training for new team members.

Belo Horizonte E Região, Brasil

• Sales tasks: manage existing and potential clients, formalize enrolment, manage payments, dataentry and participate in sales training.
• After-sales tasks: maintain professional relationship with students after enrolment and promoteclients’ satisfaction survey.
• Administrative tasks (Sponte – CRM): make sure all students’ information was accurate andupdated, allocate students to the right courses and classrooms, post grades, email weeklynewsletter and parents’… Show more
• Administrative tasks (Sponte – CRM): make sure all students’ information was accurate andupdated, allocate students to the right courses and classrooms, post grades, email weeklynewsletter and parents’ notifications.

Szekesfehevar/Hungary

Summer internship during the “Science Without Borders” program with the purpose of knowing more about the company and its aluminum production process

Belo Horizonte

Part of a team of multi-functional trainees guided by a former UFMG professor. At this stage, I had the opportunity to apply my knowledge and discuss ideas with engineers, managers and operators, as well as developing important skills such as organization, ability to deal with people and pro-activity

Nova Lima/MG

• General administration activities in a small business, focusing in the financial area.
• Cost analysis, creation of spreadsheets, quoting for new equipment, creation of newsletter, andcontact with suppliers.
• Responsible for the maintenance of the website and financial control (Habil software)

Araxá

One-month internship - It was an amazing opportunity to learn more about the benefits of using Niobium combined with other metals.

Brisbane, Australia

· Receive and process orders in-store and by telephone· Prepare product· Stock ingredients from delivery area to storage, work area, walk-in cooler

Buenos Aires, Argentina

- Administration and update of a database with resumes sent to the company - Translation of the website into Portuguese- Content selection and newsletter submission- Profile and contacts updating on Linkedin

Software Engineering

Certificate Iv, Information Technology (Programming)

This course provides the basic skills and knowledge in programming and software development. Learning how to create software products to.

Education record

Participating in 42 piscine.

Bachelor'S Degree, Metallurgical Engineering

Bachelor'S Degree, Materials Engineering

Undergraduate exchange at “University of Miskolc”.