Operations Specialist
- Addressed driver churn within the ride-hailing vertical by implementing strategies to improve driver retention.- Conducted comprehensive data analyses to monitor supply performance, assess quality metrics, and optimize city operations for maximum resource utilization.- Developed and executed strategic initiatives aimed at enhancing operational efficiency and proactively addressing emerging challenges.- Oversaw a dedicated team of two professionals, providing leadership, guidance, and ensuring alignment with organizational objectives.- Reported directly to Country and Operations managers, delivering key updates, insights, and recommendations collaboratively and communicatively.