The company manages and owns1. Simba Kid's entertainment center2. Nobel Hotel, Boulevard Side Hotel, Brosse Garden Hotel (Tbilisi, Georgia)3. Atom Sport Club and Sport System shops 4. Mahal Lounge and Anatolia Catering.

Assistant Director of Operations

•Responsible for hotel operations staying on Manager on Duty shifts•Responsible for organizing, planning, directing and controlling of the Front Office Reception / Cashiers, Reservations, Concierge and Switchboard•Responsible to control room rates, market codes and discounts•Develop and implement a Training Program including Computerization. •Develop Job Descriptions for each member of staff and keep them updated. •Monthly timetables for staff incorporating annual holidays. •Control payroll costs, ensuring sufficient coverage at any given time •Ensure the Department is properly equipped with stationery etc. and that costs are kept to a minimum. •Aim to maximize Room Occupancy at all times and ensure a clear understanding of the Property Forecast for the future. •Monitor and control daily revenues and expenses by ensuring procedures are followed and proper control are in place•Aim to reach the Quality Standards laid down by the hotel. •Attend and hold departmental staff and individual meetings. •Ensure Debtors Accounts are kept within the required amount of days. •Ensure punctuality and control absenteeism •Regularly check appearance and uniforms of the staff •Check that the attitude is always exceptional •Ensure service is always of the highest degree •Always is on the look out for new ideas and means of control •Ensure that Operating Equipment is always in perfect working condition •Constantly aware of the different rates and those of competitor hotels •Aware of special promotions within the hotel •Ensure the close communication with other department in the hotel •Create an atmosphere of high morale and a happy working relationship among the staff •Administer to all employees, the company Policies and Procedures pertaining to hotel regulations and standards

•Supervise and co-ordinate front office activities to provide the highest standard of service•Contribute to the development of employees, service and routines •Responsible for the safety of the guests and colleagues in cooperation with the Department of Security•Supervise and participates in the prompt and courteous check in, check out and servicing of guests•Handle promptly and courteously problems regarding customer room accommodation and rates complaints, requests, enquiries and take necessary actions and follow up.•Respond to guests’ special requests, needs, problems, issues, concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business•Help accounting department in correction of retro bills, check lost posting accounts.•Responsible for holding regular meeting with staff members to keep them properly informed and trained•Responsible for supporting company policy and management decisions, interpreting and disseminating this information to staff members.•Assist Front Office Manager in developing departmental business plan•Responsible to train new personal with hotel training program •Aware, at all times, of current room status and room availability•Prepare staff working schedule, vacation list and submitting it to the front office manager•Review No Shows from the previous day to ensure that the billing is appropriate•Participate in the requested monthly statistics and reports.