Providing sustainable packaging solutions while facilitating an optimized environmental footprint. Reusable packaging to reduce waste while still creating an advantage to other business and the world.

• Directly managed over 200 employees in two departments: Customer Service and CustomerOperations o Payroll, performance & attendance reviews (Coaching/Mentoring), work force scheduling, beingphysically present monitoring the operation, delegating tasks, & inventory.• Self-reporting customer experience & safety audits including follow up• Liaison to multiple vendors that serviced our aircrafts o Catering, fueling, airport operations, inflight crew members, TSA, Federal government• Facilitate/host in-person and/or virtual meetings to review our metrics to our company.o Audience including general & regional managers, network planning, SVP, VP, our employees, andvendors I am a liaison to as mentioned above.• Promoting & evaluate a safe, positive, work environmento Complete injury reports along with investigation with Human Resources

- Consistently communicate with fellow employees/management/supervisors to create a positive,productive work environment.- Highly advanced in QIK program to provide expedited, convenient service to customers.-Resolve locating lost luggage via Nettracer program in an efficient manner.- Support agents to deliver friendly customer service experience to our passengers.-Provided positive coaching reinforcement and real time feedback to management of each employeesstatus.

- Trained new and current agents of updated procedures and regulations of the ramp and operations.- Order briefings/discussions with agents each day to promote safety, communication, and theimportance of teamwork.- Multitask objectives in operations (via SABRE) involving weight & balance for aircraft’s luggage, fuel,cargo, and passengers on assigned flight.