Ana Rihan Wan Omar Email & Phone Number

Malaysia

Malaysia

Led and managed cost control and reduction for IT Infrastructure and resources (ANZ). Defined and classified cost structure and business operation for cost reduction. Liaised with Finance Lead and business owner for the proposed solution and cut-off timeline. Developed and maintained a comprehensive cost recovery system based on specific rates. Monitored and reported on cost recovery performance. Proposed recommendations and tracked progress timeline. Assisted the Delivery Operations leader in preparing for reviews with the Country President.Supported transformation program: standard automation across all accounts by Kyndryl which involve investing in skilling and redeploying free-up resources to grow business. Resulted in exceeding free up aim by 100% in one year.Determined budget for pricing structure and rates associated with related services. Close collaboration with various stakeholders, such as department owners, project managers, and finance departments. Collected information on accounts and pointed out the scope and complexity of the service and related cost that might arise from it. Resulted in a new pricing rate structure for hardware, software, real estate, network, and labor cost.

This is same role as per my role in Kyndryl. My support continues after IBM spin off to Kyndryl.

Malaysia

● Managed Demand and Resources for the IT Specialist talents pool. Monitored workforce performance metrics, productivity, and proposed talent management decisions. Achieved 100% of bench resources target. Hit 82 % of fulfillments demand with internal resources within 30 days. Awarded Eminence & Excellence Award from IBM CIC Leader.● Develop and implement strategies to optimize workforce productivity, including workforce planning, and forecasting. Led high-performing teams while adopting a culture of continuous improvement. Drove and monitored business targets related to headcount, bench, and utilization.● Executed and managed utilization and resource performance to drive service productivity improvements. Provided analysis and support on the use and interpretation of measurement and reporting data.

Supporting ASEAN countries.● Gathered the data and information from various sources and generated utilization reports. Defined resource utilization: key metrics, trends, and overall employee productivity. Maintained data and reports accuracy and readiness for audit purposes.● Involved in the corporate audit by working closely with the audit team, manager, and finance. Highlighted any discrepancies, documented findings, and proposed recommendations based on the audit result for employee productivity such as hygiene on claiming hours by employees. ● Provided work-related direction, assistance, and training to others. Ensured impeccability in performing tasks.

Bachelor Of Science - Bs, Mathematics Management, Grad With Second Upper Cgpa

A Mathematics programme that offers Financial Technology and Business Economics tracks. The strong mathematics skills and ICT applications.

Diploma Of Education, Quantitative Mathematics

This program believes that every individual can excel, and it aims to nurture knowledgeable and skilled Assistant Quantitative Analysts..